长沙招聘

The Asia IT Service Desk Delivery Specialist will be part of a global Service Desk team responsible for the delivery of a high-quality first line support experience for Waters employees in China as well as remotely throughout Asia. 

He/she will be responsible for taking initial calls, creating tickets, providing first line support for company provided IT devices and applications, troubleshooting and resolving employees' end user computing issues, and referring requests to other global support personnel as needed. 

This individual will provide a point of contact for employees while adhering to documented support procedures, following up on requests to make sure his/her customers are satisfied, and making recommendations to Management to help make the support process more streamlined.

At all times, he/she must provide an excellent customer-service experience for users and resolve support tickets in a timely manner.

Responsibilities 

Troubleshooting of end user computing issues (hardware and software) and service requests via ticketing system, phone, e-mail, chat, etc. 

Perform potentially complex hands-on fixes at the desktop and mobile device level, including installing and upgrading software, and configuring systems and applications. 

Assist with the recording and tracking of Service Desk problems and processes, through to final resolution and delivery of metrics. 

Provide "how to" assistance to employees on all internally supported devices, applications and systems. 

Contribute to knowledge bases, manuals, support sites, vendor support contacts, as appropriate. 

Work with external vendors and resources to aid in problem resolution.

Qualifications 

Bachelor’s Degree or equivalent in a STEM major (Science, Technology, Engineering, Math) or other related field (strongly recommended) 

At least 3 years of experience working in a Help Desk and PC Support role (required) 

Excellent verbal and written communications skills in English and in Chinese (required) 

Superb computer software and hardware troubleshooting knowledge and experience (required) 

Patience, positivity, and a passion for helping other employees with technology-related issues, and a deep commitment to end-user satisfaction (required) 

Industry Certification: ITIL Foundations (helpful) 

Willing to adapt new IT skills in a global environment 

Willing to travel in China and other Asian countries as needed

沃特世公司创始于1958年，是全球领先的分析实验室技术开发商及制造商。沃特世专注于推动当今前沿分析实验室技术的应用，包括液相色谱、质谱和相关化学耗材及信息化解决方案。

自上世纪80年代进入中国以来，沃特世的规模与实力与日俱增，在大陆及香港、台湾均设有运营中心，拥有五百多名本地员工，并在上海、北京、广州、成都设立实验中心和培训中心。

自2003年成立沃特世科技（上海）有限公司以来，今天的中国已成为沃特世全球营收仅次于美国的第二大市场。作为分析科学家的理想合作伙伴，沃特世始终坚持提高本地技术能力、支持本地技术人才培育，并推动制药、食品安全、健康科学、环境保护等相关行业标准和法规的建立和完善。

凭借出众的人才与全球布局，沃特世已经为其商业合作伙伴创造了显著的价值，并致力于满足广大中国消费者对更美好生活的需求。


About Waters China

Founded in 1958 in the U.S., Waters Corporation is a leading developer and manufacture of analytical laboratory technologies. The company is focused on advancing the most leveraged laboratory technologies in use today: liquid chromatography, mass spectrometry and related chemistry consumables and informatics solutions..

Having established a regional presence in China since 1980s, Waters has grown in size and strength with more than 500 local talents located in five operating centers: Shanghai, Beijing, Guangzhou, Chengdu and Hong Kong.

Through Waters Technologies (Shanghai) Limited founded in 2003, China has become Waters' second largest market worldwide as measured by revenue, only behind the United States. As a preferred partner of analytical scientists, Waters will continue to enhance local technological capabilities, support training for local technical talent and stimulate development of the standardization and regulation of Pharmaceutical, Food, Health Science, Environment Protection and all related industries.

Waters has the talent and global footprint to create significant value to our business partners as well as to serve the Chinese people's evolving needs for a better life.

The opportunities are now available for you to challenge yourself in your career!