长沙招聘

Ibex CX is looking for a Client Coordinator, to be the primary day-to-day contact with an automotive client for whom we are conducting a global customer tracking program. The individual would be home office based and is required to live in Beijing and will be periodically required to call on the client’s offices (weekly). The qualified candidate must demonstrate proven ability to manage programs and deliver projects on time and within budget while communicating effectively with key client stakeholders. The successful candidate will manage complex projects and/or support projects impacting business goals and objectives, and ensure the project lifecycle is managed effectively. This role will maintain awareness of trends, business conditions and internal processes and practices impacting project/program deliverables. Reporting into the Account Director, the successful candidate will have visibility and regular interactions across ibex CX senior leadership.

Client Coordinator duties include the following:

Account Health

? Manage and build positive, organic and strong relationships within the assigned account markets (Middle East);

? Serve as the voice of the customer and advocate on behalf of the market internally;

? Take ownership, track, notify and escalate any market level issues internally / externally.

Daily Operations

? Perform a daily check of client portals to ensure it is functioning properly and contact statistic volumes appear to be normal;

? Available to ingest all inbound market calls or emails within business hours of operation;

? Coordinate, lead and manage market needs through vendor/ internal calls ensuring all parties are aware of project status, issues and successes;

? Document and distribute meeting minutes, and action items as needed;

? Build and document knowledge about the clients program rules, business workflows and technical setup;

? Identify / log system bugs and ensure they are resolved within the agreed upon SLA.

Project Management

? Drive and work with the Account Director to prioritize work with key stakeholders on behalf of the client within the ibex CX organization;

? Track, follow up on process dependencies and communicate project status or red flags to external and internal stakeholders;

? Document business specifications for various program enhancements and system changes;

? Facilitate User Acceptance Testing on all system changes and provide demonstrations of new features to clients and colleagues;

? With the Account Director, craft and execute launch communications for market system changes.

Account Support

? Develop market related presentations / reporting as required;

? Recognize and escalate business opportunities with the Account Director;

? Identify and manage areas of risk/opportunity;

? Recognize training opportunities within the markets and execute training presentations as required;

? Work closely the Account Director to understand and ensure the success of key priorities;

? Assist the Account Director as needed for various internal / external projects;

? Prepare market communications for approval by the Account Director.

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。