长沙招聘

Job SUMMARY · Be Responsible for the operation of Ambassador team. Be the major communication source throughout the Campus and provide ultimate services for both our athletes and employees. Assist the Experience Manager in the operation of the Athlete Experience, reach athlete satisfaction, associate satisfaction and highly corporate with concerned account internal work stream. To supervise the Ambassador team and ensure reception standard services delivered at all times and maintains on a consistence level. ESSENTIAL DUTIES AND RESPONSIBILITIES · Base on the lobby, manages the Ambassador team and monitor daily work. Makes a clear division of Ambassador team work. · Deals with end users’ & guests’ complaints related to athlete experience. Solve and recover complaints quickly and report to supervisor in time. · Provides training and guidance to direct reports. · Maintains records and logs of service requests and tracks their status. · Make sure athlete comment feedback be followed up. · Spot check the ambassador service quality · Make sure the front desk is well organization, neat and clean · Work with security for the emergency issues in lobby. · Proactively identifies potential risks & issues and works to resolve them. · Maintains a knowledge file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc. Trains Ambassador team to learn the knowledge file and work as the general information consultant. · Trains Ambassador team in professional manners and treating skills. · Maintains standard of performance and review Ambassador team regularly (monthly or quarterly). Develops and maintains positive client, team and vendor relationships. Ensures contractual KPIs and SLAs are maintained. Adheres to “One Team” and “Pro-active service delivery” culture Periodically suggests adaptation of policies and procedures. Performs other duties as assigned.

Required Knowledge and Skills:

SUPERVISORY RESPONSIBILITIES 4 direct reports in this position. CERTIFICATES and/or LICENSES · None. COMMUNICATION SKILLS · Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation. FINANCIAL KNOWLEDGE · Ability to calculate simple figures such as percentages. REASONING ABILITY · Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and/or ABILITIES · Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Qualifications and Education:

QUALIFICATIONS · To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE HS Diploma required. Prior, Chief Concierge, Guest Service Manager, Front Desk Supervisor or other Front Office section head, hospitality experience preferred.

Full-service commercial real estate company in the world and we attribute this reality to the people who make our organisation.
CBRE offers an entrepreneurial environment that is dedicated to helping you set the pace in a rapidly changing marketplace. We have a culture that encourages and rewards creativity and innovation. We place a high value on ethics and set standards for excellence in service.
About CBRE in China
Our structure in in China ensures on-the-ground experience and a global service capability unequalled in the industry. In China, we have been operating since 1988, when the company was appointed as the leasing consultant to Tower One of the China World Trade Centre in Beijing. Since then, we have expanded our footprint to 13 offices throughout the country, as well as approximately 13 project offices and experience in over 100 cities across China.
CBRE’s commitment to enabling our clients’ to make the most informed real estate decisions requires a team of talented professionals who value their careers and want to be the best in their field.
At CBRE, the future is truly yours to shape.
我们是全球***的，提供全方位商业地产服务的公司，这些都归功于我们的员工们，是他们造就了我们的组织。
世邦魏理仕 提供富于进取的创业环境，致力于帮助您在快速变化的市场上领跑。我们的文化鼓励并嘉奖创意与创新。我们高度重视道德规范并设立了卓越服务的标准。
关于 世邦魏理仕 中国
我们在中国的架构保证了我们在业界拥有***的实地经验和全球服务能力。我们在中国的运营始于 1988 年，当时公司被委任为北京中国国际贸易中心大厦1座的租赁顾问。从那时开始，我们的业务已经扩展到全国 13家分公司，并拥有 13 个项目办公室，在全国 100 多个城市提供过服务。
世邦魏理仕 致力于让我们的客户作出最知情的房地产决策，这需要一个有才能的、重视职业发展并希望在自己的领域里出类拔萃的专业人士团队。
在 世邦魏理仕，您将拥有可自由挥洒的明天。