长沙招聘

JOB TITLE: System Engineer


Location: Shanghai

1. PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB

The role is responsible for technical support, troubleshooting and conducting internal training, contributing to technical service department to launch and develop relevant project including new and key product support, service contract selling, service outsourcing and other project required by company.

？(1) Provide effective on-site and second line support for dealers and end users. Respond as needed to phone and e-mail requests.
？(2) Work with training center to make a reasonable annual training plan for FSE and implement it on schedule.
？(3) Monitor and control spare parts inventory levels. Work with technical team operations to ensure adequate and timely delivery of parts to customers, both internal and external.
？(4) As a member of maintenance center to be capable to repair the defective spare parts for investigation
？(5) Create and manage a system for reporting regional quality metrics and field reliability data.
？(6) Optimize existing service processes for corporate and customer benefit.
？(7) Participate in the launch of new product including registration, installation and other related activities.
？(8) Communication with global team and need to cascade latest information for local service person.
(9) Responsible and accountable for carrying out the requirements of the company's quality system.


2. KNOWLEDGE AND EXPERIENCE REQUIRED FOR THE JOB

Experience & Personality:
？(1) 5-10 years’ experience in technical support/help desk role or related experience.
？(2) Experience in a medical equipment service environment preferred.
？(3) Experience in delivering technical training.
？(4) Excellent technical, organizational & client relation skills.
？Excellent troubleshooting skills.
？(1) Ability to travel, both international and domestic.
？(2) Ability to multi-task with minimal supervision.
？(3) Ability to work in team environment.
？(4) Excellent customer service skills.

Education & Knowledge:
？(1) BS degree in technical field or equivalent work experience.
？(2) Current knowledge of medical/electronic technology preferred.
？(3) Must be fluent in English and Mandarin.



职位： 系统工程师

工作地点： 上海

主要职责和工作目标

负责提供技术支持，故障排除和内部培训，辅助技术服务部门开展涉及新产品和关键产品的相关项目工作及服务合同销售，服务外包等公司要求的其他项目工作。
(1) 为经销商和终端用户提供现场和后台技术支持，并通过电话和邮件回应客户需求。
(2) 与培训中心有效合作，为售后维修工程师制定合理的年度培训计划并促进其如期实施。
(3) 监控备件的库存水平，与技术团队合作，确保准确、及时地将部件交付给内外部客户。
(4) 作为维修中心的成员，能够修复缺陷备件。
(5) 创建和管理报告区域质量指标和现场可靠性数据的系统。
(6) 为保障企业和客户的利益，优化现有服务流程。
(7) 参与新产品的上市工作，包括注册、安装及其它相关活动。
(8) 与全球团队保持良好沟通并为当地客户级联最新信息。
(9) 负责执行公司质量体系的要求。


具体知识和经验要求

工作经验和个人能力：

(1) 拥有技术支持/后台协助或其他相关行业5-10年的工作经验。
(2) 拥有医疗设备领域相关工作经验者优先。
(3) 拥有提供技术培训的工作经验。
(4) 优秀的技术，组织和客户关系技能。
(5) 优秀的故障排除能力。
(6) 能够接受出差（国内和国外）。
(7) 能够独立承担多元工作任务。
(8) 良好地团队工作能力。
(9) 优秀的客户服务技能。

教育和知识要求：
(1) 拥有技术领域本科学历或者同等学历工作经验。
(2) 了解当前医疗/电子技术知识者优先。
(3) 拥有良好的中、英表达能力。

      生物梅里埃公司创建于1963年，公司以来自身的科技创新和工业生产资源，始终致力于医疗和工业用途的体外诊断产品。生物梅里埃的诊断系统由试剂、仪器和软件组成，主要围绕感染性疾病、工业微生物、心血管病和肿瘤四个战略领域设计。生物梅里埃的使命是通过体外诊断，为全球公共卫生事业做出贡献。
      目前，生物梅里埃在全世界拥有19个工业生产工厂；20个研发基地；业务遍及世界六大洲160个国家，在44个国家和地区设有分支办事机构；全球雇员近13000人。凭借55年的经营，生物梅里埃如今在全球体外诊断行业扮演着重要的角色，在全世界诊断企业排名中位列前十，是临床微生物学和工业微生物学领域的翘楚。
      放眼未来，生物梅里埃将继续秉承传统、恪守承诺，全力为客户研发和提供***整体解决方案，力争成为推动全球公共卫生事业发展的领导者。