长沙招聘

Answer the calls from the customers or providers, respond accurately within the time commitment given to enquiries regarding plan design, eligibility, claims status and perform necessary action as required, with first call resolution where possible.

Monitor turnaround times to ensure the inquiry emails are replied within required time scales, highlighting when this is not achievable.

Make appointment for the visit, provide GOP (Guarantee of Payment) and COC (Certificate of Coverage) as required to clients and providers.

Interface effectively with internal and external customers to resolve customer issues.

Actively support all team members and provide resource to enable all operational goals to be achieved.

Meet or exceed Service level agreement requirements.

Minimally set at a 5% abandon ratio for in-bound calls or in accordance with client specific requirements. This number will be reviewed periodically and can be increased or decreased based on business need.

Quality standards for both call and email will be developed, communicated and meeting them will be part of the production requirement.

To ensure that all faxes are sent in time and keep an up-to-date register, distributing incoming faxes quickly and efficiently.

Scope and Dimensions

Report to Line Management

Responsible for all calls, emails and complaints regarding group members.

Experience and Skills Required

Fast learning skills, strong adaptability

Sense of team work and customer service

English and Mandarin fluency – spoken, written, reading

Solid knowledge of basic Microsoft applications to include Word, Excel and MS Outlook. PowerPoint is desirable but not required.

职位要求：

英文听说读写精通，具备Call Center客服经验；灵活，逻辑清楚，跟客户沟通思路清晰；客户服务意识良好~

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。