长沙招聘

1. Comply with and promotes JCI Ethics, Mission, Vision, Values, policies and procedures, meet the quality and safety requirements related to the position.

2. Oversee day to day sales order processing and fulfillment, including both China customers and oversea customers

3. Closely collaborate with cross functional teams to maintain consistency in approach and delivery of high-performance level (KPIs)

4. Develop and implement approved standardized working procedures and drive continuous improvements

5. Act as the gate keeper to ensure Customer Service operations comply with JCI values and approved procedures in the daily business

6. Customer complaint handling and provide critical solutions for urgent customer demands

7. Participate in Sales & Operation meetings and regularly review demand forecasting & fulfillment.

8. Coach and guide the team for best performances and moral. Develop potential employees

1. Bachelor’s degree or above

2. Fluent English communication capability both in oral and written.

3. Proven track records in customer service role in Multi-national companies with 10+ Years working experience, >5 years in the role as people manager

4. Familiar with international trade and export. Own export customs and freight knowledge. Basic understanding of Shipping documents such as B/L, SWB, AWB, L/C

5. Proactive and strong sense of customer service mind set, good communication skill with highly developed sense of integrity

6. Strong time managements skills and understand the importance of task delegation.

7. ERP experience, SAP preferred