长沙招聘

·Develop knowledge, skills and experience in a variety of Operational disciplines and processes

·Display fantastic oral and written communication skills

·Establish relationships with internal and external customers

·Act proactively, take ownership of problems and be empowered to take actions to resolve our members concerns.

·Be resilient and adaptable to changes in priorities, distressed customers or high volumes

·Deliver an experience, not just a service

 Responsibilities will include;

·Responding to inbound and outbound telephone calls and emails

·Explaining plan benefits and relating them to the customer enquiry

·Supporting customers with online account management

·Investigate and resolve customer issues, whether that is on the phone or via email.

·Tracking, monitoring and resolving all kinds of customer requests.

·Ensuring compliance with international and regional policies, practices and procedures

·First line complaint resolution

Background/Experience/Education

·Educated to A-level, secondary or pre-university level of education or higher.  Equivalent qualification and/or experience may be considered.

·Experience in an insurance and/or healthcare environment is beneficial but not necessary as full training is provided by Aetna.

·Demonstrable success in a customer facing role for minimum of 2 years prior.

·Intermediate IT skills.

·Fluent written and spoken English with second language being desirable.

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。