长沙 [切换城市] 长沙招聘长沙客服及技术支持招聘长沙客户关系经理/主管招聘

Reading Club Manager

学乐教育信息咨询(上海)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:教育/培训/院校

职位信息

  • 发布日期:2019-10-10
  • 工作地点:北京
  • 招聘人数:若干人
  • 工作经验:3-4年经验
  • 学历要求:大专
  • 职位月薪:0.8-1万/月
  • 职位类别:营运经理  客服经理

职位描述

Job Brief:   

The Manager supports leadership with the management of staff and day‐to‐day

    

operations for the assigned area of responsibility. In this role, the individual is accountable to deliver established goals, utilizes good judgment to assess and escalate situations when

    

warranted and utilizes knowledge and skills in the area of expertise while maintaining expected quality standards. The Manager must act as a leader by building constructive

    

relationships and by supporting department leadership in developing, setting and executing

    

department goals and the strategic plan.

       

Responsibilities:

    

  • Resolves customer or staff conflicts efficiently and effectively, escalating the issue to the manager as the situation warrants it;
  • Analyses current workflows/processes and communicates best practice to staff;
  • Communicates performance expectations to staff, works with staff to set goals linked to organizational initiatives and supports efforts towards achieving those goals;
  • Maintains a broad network of relationships with internal staff, department/organizational leaders, and stakeholders;
  • Enforces regulatory standards to ensure the area of responsibility is in compliance;
  • Provides leadership, mentoring, coaching and education to develop and maintain an effective, well‐trained staff based on performance standards;
  • Supports departmental leadership in development, setting and executing department goals and strategic plan;
  • Assists departmental leadership in the disciplinary process and staff performance Appraisals;
  • Writes, modifies and communicates policies and procedures;
  • Provides technical expertise to the staff and educates accordingly;
  • Assists with department budgeting and capital equipment purchases;
  • Other duties as assigned;
  • Takes administrative call.

                                                           

Requirements:

    

  • Required Education: Min Degree or Equivalent
  • Preferred Education: Bachelor Degree in a business, management, or a technical field related to the position.
  • Minimum Experience Required: 2-5 years previous work experience relative to the technical function of the role, to include 1 year in a leadership role that demonstrated personal leadership effectiveness and team‐building strategies.
  • Preferred/Optional Experience: Two years supervisory or management experience.

                      

Organizational Competencies   

  • Customer & Patient Focus
  • Professionalism & Self Development
  • Teamwork
  • Effective Communication
  • Special Factors
  • Some travel and overnight stays may be necessary for within China
  • The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job functions are intended to describe those functions that are essential to the performance of this job, and additional job functions include those that are considered incidental or secondary to the overall purpose of this job.
  • This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job‐related duties as requested by management.

职能类别:营运经理客服经理

公司介绍

学乐教育信息咨询(上海)有限公司隶属于美国学乐教育集团,集团于1920年在美国成立,是知名的童书及多媒体教育产品出版及发行商。近一个世纪来,美国学乐教育集团始终致力于发展全球儿童及青少年英语教育。美国学乐教育集团于1992年在美国纳斯达克上市,在美国大部分的幼儿园和中小学选用学乐的教材或书籍进行教学。

学乐教育集团自2005年进驻中国以来,与国际教育专家紧密合作,结合先进研究结果与创新技术,为全球儿童打造综合学习课程。凭借丰富的学术资源与专业经验,“学乐英语”已经成为中国英语教育行业的引领者。现在,学乐已在全中国包括北京、上海、广州在内的各级城市,开设了近300家教学中心及教学点。 多年来,学乐通过科学先进的教学体系帮助众多4-18岁的儿童及青少年全面提高听、说、读、写各项英语能力。在中国,每家教学中心都配有一座标志性的学乐原版英文图书馆,内含千余册原版儿童及青少年英文原版书籍供孩子们免费借阅。所有图书均经过Lexile蓝思分级,为不同英语程度的学员提供了丰富的课外读物。学乐相信让孩子从小养成阅读的好习惯,不仅有助于孩子学好英语,拓展知识面,还为他们打开了一扇通往精***的大门。在学乐,我们不仅教授孩子扎实的英语技能,更注重培养他们优秀的品质。正因为如此出色的教学成果,学乐英语品牌被越来越多的家长喜爱和推崇。
全国中心联系方式请查询官网信息

联系方式

  • Email:hr@scholastic.com.cn
  • 公司地址:地址:span武兴路与武兴四路交叉路口东侧