KERING TECHNOLOGY IT Business Analyst Supervisor,
开云（中国）企业管理有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：奢侈品/收藏品/工艺品/珠宝
职位信息
- 发布日期：2019-03-19
- 工作地点：上海-静安区
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：中专
- 职位月薪：0.4-2万/月
- 职位类别：客服专员/助理
职位描述
Your opportunity
●The main role of this position will be managing Office End User Support to serve Kering Offices VIPs and the other onsite requirements.
●
●Based on the different request from Kering brands that setup standard Office support process. A strong experience at office support area is mandatory.
How you will contribute
●Provide onsite support for Kering Personnel especially VIPs in accordance with the Operations Manual;
●Use the Kering ITSM Tool to log all tickets raised by Kering employees and liaise with the Service Desk for any support required for the timely resolution of the same.
●Upon completion of the required tasks, provide timely updates to the Service Desk to update the ticket with resolution information.
●Provide end user training including “Ask the expert” and classroom training for new hires.
●Manage office hardware.
●Work closely with IT team to share the best practice to improve Office support processes.
Who you are
Experience, business and technical skills
●Hands-on experience in retail applications, such as POS, store portal, store PDA/iPad apps, retail back-office applications, etc.
●Hands-on experience in appropriate skills (technical and soft skills) to provide office user support Service (i.e. Infrastructure Support, workstations, mobile devices, printer’s replacements, moves and changes, preventive and regular maintenance – manually required installation and configuration of anti-virus, patches, desktops re-imaging, software installation) etc.
●Excellent communication skills and fluently in the local language and practical English (written and spoken)
●Excellent listening, critical thinking and problem-solving skills.
●Team / customer oriented attitude
Soft skills:
●University degree in IT, Business Information System or equivalent
●Minimum 5-year experience in IT, with at least 3-year experience in office support
●Proven Training Experience
Why work with us?
This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
●The main role of this position will be managing Office End User Support to serve Kering Offices VIPs and the other onsite requirements.
●
●Based on the different request from Kering brands that setup standard Office support process. A strong experience at office support area is mandatory.
How you will contribute
●Provide onsite support for Kering Personnel especially VIPs in accordance with the Operations Manual;
●Use the Kering ITSM Tool to log all tickets raised by Kering employees and liaise with the Service Desk for any support required for the timely resolution of the same.
●Upon completion of the required tasks, provide timely updates to the Service Desk to update the ticket with resolution information.
●Provide end user training including “Ask the expert” and classroom training for new hires.
●Manage office hardware.
●Work closely with IT team to share the best practice to improve Office support processes.
Who you are
Experience, business and technical skills
●Hands-on experience in retail applications, such as POS, store portal, store PDA/iPad apps, retail back-office applications, etc.
●Hands-on experience in appropriate skills (technical and soft skills) to provide office user support Service (i.e. Infrastructure Support, workstations, mobile devices, printer’s replacements, moves and changes, preventive and regular maintenance – manually required installation and configuration of anti-virus, patches, desktops re-imaging, software installation) etc.
●Excellent communication skills and fluently in the local language and practical English (written and spoken)
●Excellent listening, critical thinking and problem-solving skills.
●Team / customer oriented attitude
Soft skills:
●University degree in IT, Business Information System or equivalent
●Minimum 5-year experience in IT, with at least 3-year experience in office support
●Proven Training Experience
Why work with us?
This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
职能类别： 客服专员/助理
公司介绍
作为全球高端精品集团，开云汇聚一系列知名的时装、皮具、珠宝及腕表品牌：古驰 (Gucci)、Saint Laurent、Bottega Veneta、Balenciaga、亚历山大?麦昆 (Alexander McQueen)、布里奥尼 (Brioni)、宝诗龙 (Boucheron)、宝曼兰朵 (Pomellato)、都都 (Dodo)、Qeelin、雅典表 (Ulysse Nardin) 、GP芝柏表 (Girard-Perregaux) 以及开云眼镜。
开云以想象和创意作为其核心策略，致力驱动旗下品牌大胆创新，挑战极限，同时以可持续及负责任的商业模式，共同打造奢侈品行业的美好明天。这一理念也与集团信条“茁野想象”相呼应。开云的2017年收入为108.16亿欧元 (经重列)，并拥有约29,000名员工。
更多信息，请查询集团官方网站 *********************/
开云以想象和创意作为其核心策略，致力驱动旗下品牌大胆创新，挑战极限，同时以可持续及负责任的商业模式，共同打造奢侈品行业的美好明天。这一理念也与集团信条“茁野想象”相呼应。开云的2017年收入为108.16亿欧元 (经重列)，并拥有约29,000名员工。
更多信息，请查询集团官方网站 *********************/
联系方式
- Email：jean.sun@kering.com
- 公司地址：地址：span上海嘉地中心