长沙招聘

In this role, you have the opportunity to
•Evaluate, investigate, track and complete complaints through effective and established complaint handling process.

You are responsible for
•Ensure accurate documentation of evaluation and investigation results with the assigned complaint records.
•Participate and collaborate objectively with productive conclusions in the Complaint Handling Unit meetings.
•Coordinate with the reportable complaint investigators in providing any missing information for root cause activities.
•Collaborate with Engineering, Customer Support, Field personnel, Market Service Order reviewers and other appropriate groups for adequate initial evaluation of complaints.
•Collaborate with Adverse Event Coordinators for reportable complaints as well as Product Safety Committees for Correction and Removal process.
•Assist in trending of complaints and collaborate with the appropriate groups to ensure that the data got pushed to the appropriate departments for actions.
•Support reviews and audits assigned.
•Support Product Hold review, CAPA review

You are a part of
•Professional Post-market Surveillance Team, with around 10 team peers globally.

To succeed in this role, you should have the following skills and experience
•Education: Bachelor degree, major in engineering discipline or equivalent is preferred.
•Experience: At least 3 years of Quality and/or Regulatory experience in medical or highly regulated industries, experience in Post-market Surveillance is an advantage.
•Competencies and skills:
•Good command of English and Chinese Language skill is required.
•Demonstrated strong results orientation.
•Proficiency using statistical tools, office tools, and various other computer software applications.
•Must be able to work under pressure to meet regulatory reporting timeframe and company requirements.
•Be willing to work outside of normal working hours as needed to accommodate businesses in multiple time zones.
•Strong sense of responsibility and self-motivation with demonstrated ability to function independently and in a group environment
•Requires the proven ability to consistently meet and/or exceed goals.
•Must be capable of making commitments, setting priorities, and delivering results on time.
•Able to exercise sound judgment within Philips using standard operating procedures and policies to determine appropriate action to achieve objectives

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

荷兰皇家飞利浦公司是一家领先的健康科技公司，致力于在从健康生活方式、疾病预防、到诊断、治疗和家庭护理的整个“健康关护全程”，凭借先进的技术、丰富的临床经验和深刻的消费者洞察，不断推出整合的创新解决方案，助力健康医疗系统实现四重目标——提高大众健康水平、提高医护人员满意度、改善患者体验，并降低关护成本。飞利浦的愿景是通过有意义的创新，令世界更健康、更可持续的发展，到2030年每年改善25亿人的生活。

        飞利浦公司总部位于荷兰，2021年销售额达172亿欧元，在全球拥有大约78,000名员工，销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。

        在飞利浦，每一个人，都至关重要。这是我们始终坚持的信念。在飞利浦，你将用数字化驱动有意义的创新，积极影响自己与数十亿人的生活，践行改善人类生活的使命。我们全心营造多元包容的工作环境，平等互助的工作氛围，让你的独特之处得到充分尊重和欣赏，鼓励你释放真我，以梦为马，不负韶华。本着 “立足中国，辐射全球” 的理念，我们通过布局广泛的业务线，为你带来广阔的平台、丰富的学习资源、多样的内部发展机会，助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。

创美好，做真我，迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。