长沙招聘

PRINCIPAL ACCOUNTABILITIES:

• Provide external D&B customers support via email, phone and other electronic medium
• Assist external D&B customers through technical solutions and software functionality, ranging from explanation of installation steps, basic setup, configuration and product navigation
• Interface with D&B team members/technical partners to provide guidance regarding requirements definition and/or issue resolution. 
• Document customer issues, resolution steps and perceptions for analysis and reporting to product management and development
• Ability to quickly identify and fully diagnose and resolve software problems reported by external D&B customers
• Other tasks assigned by leader/supervisor/manager.

EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES:

• Computer Science degree or equivalent experience with 2+ years of experience in a customer service capacity.
• Must have basic knowledge of XML, SOAP, SDLC and REST (JSON).
• Knowledge preferred in any programming languages -- Java/MVC/Python and/or SQL/Oracle/ Sybase/RMDBS.
• Basic knowledge of various CRM/ERP solutions and their use of business data.
• Able to work independently
• Good reading/written in English
• Strong problem solving skills and time management skills.
• Matured, patient, proactive and self-motivated

华夏邓白氏成立于2006年，由近两百年历史的美国邓白氏和华夏信用集团合资成立，是中国领先的商业洞察及风险管理服务提供商。凭借数据与分析能力，赋能企业高效增长。通过我们的高价值商业洞察，帮助企业提升营收、削减成本、管控风险以及实现业务转型。运用实时动态的企业身份标识、邓白氏数据云以及我们的解决方案，为数千家在华跨国集团及中国本土企业提供及时、准确、富有洞察力的全球商业信息，以及定制化风险管理解决方案。

Founded in 2016, Huaxia Dun & Bradstreet is a joint venture of Dun & Bradstreet and Huaxia Credit in China. As a leading business insight and risk management service provider, it focuses on helping customers improve their performance through the power of data and analytics.

With these valuable insights, customers can accelerate revenue, reduce cost, manage risk, and transform their businesses. Leveraging our Live Business Identity, the Dun & Bradstreet Data Cloud and our range of solutions, we provide accurate, timely and insightful global business information as well as customized risk management solutions.

合规风险解决方案
Compliance Risk Management Services
信用风险解决方案
Credit Risk Management Services
供应商风险解决方案
Supplier Risk Management Services
邓白氏注册TM
D&B D-U-N-S RegisteredTM Services