长沙 [切换城市] 长沙招聘长沙客服及技术支持招聘长沙售前/售后技术支持经理招聘

FAE Supervisor 技术支持主管 #066214 (职位编号:066214)

伊顿电气集团(EATON)

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:多元化业务集团公司

职位信息

  • 发布日期:2019-05-28
  • 工作地点:上海-长宁区
  • 招聘人数:1人
  • 工作经验:无工作经验
  • 学历要求:招1人
  • 语言要求:不限
  • 职位类别:售前/售后技术支持主管  售前/售后技术支持经理

职位描述

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.


We are looking forward to a FAE Supervisor in Eaton’s electrical business, based in Shanghai, China.


In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.


This exciting role is to lead the FAE team and provide directions for pre-sales technical support, help the regional commercial team to reach the annual target

 
  • Lead FAE team responsible for all levels of technical support, responding timely to client requests,
  • Manage FAE team inclusive of training, planning, coaching, assigning, directing work, and appraising performance.
  • Monitors and coordinates all customer support activities, follow up data, returns and communication between departments for items related to customer service.
  • Directly supervises Field Application team, ensure timely pre-sales technical support, solutions to customers, communications between R&D team and front-line sales from technical side.
  • Works collaboratively across multiple functions to determine how and where improvements can be made to increase performance of the team, and customer satisfaction
  • Strong managerial skills to be able to prioritize time commitments, long term process improvement, and shorter-term delivery yield improvement initiatives.
  • Coordinates technical training for customer with engineering team.

If you are:

  • Bachelor’s degree in Automation or Electrical Engineering
  • 5+years related experience in LV products technical support, or related role
  • Being sensitive to business opportunities
  • Good communication skill
  • Initiative and positive
  • Work under pressure
  • Oral/Written English will be a plus
  • People management experience will be a plus

Yes! Because you are the one we are looking for, we hope to hear from you now!

公司介绍

伊顿电气集团

伊顿电气集团在电源质量、控配电、电力传输、照明和布线等领域拥有全球领先的产品、系统与服务。伊顿以技术为驱动,提供解决方案, 以适应工业、公用事业、商业、住宅和电讯市场不断变化的需求。通过一系列的收购与合并计划,伊顿电气集团旗下的著名品牌包括:Cooper、Westinghouse、Holec、Cutler-Hammer、Heinemann、Powerware、MGE、Moeller和Phoenixtec。伊顿持续坚持着这些著名品牌的传统和发扬他们的独特优点,为中国乃至全世界的客户提供有效的解决方案和服务。


Eaton Electrical Sector is a leader in electrical products, systems and services for power quality, distribution and control power transmission, lighting and wiring. The electrical segment
provides technology-driven solutions that serve the critical needs of the industrial, utility, commercial, residential and information technology markets.

联系方式

  • Email:yuchengjiang@eaton.com
  • 公司地址:临虹路280弄3号楼 (邮编:200335)
  • 电话:13585809704