长沙招聘

Role Summary/Purpose :

LSI is responsible for Service Readiness to ensure that the Field teams have the needed tools, training & processes to Serve Products in life cycle. The LSI leads the planning and execution for on-time delivery of service product features, technical publications, training, global parts availability, and service process validation. The LSI provides exposure to cross-functional engineering/program & service functions in the organization and will be involved in the full life cycle of the product.

Essential Responsibilities :

? LSI owns the Service Plan for driving service integration and design transfer activities (Installation, Calibration, Serviceability, Preventative Maintenance).

? LSI Owns Business/Engineering Milestone Service Reviews, process & execution control for global service operation readiness on: service documentation, design verification, process validation, Training, Field Communication, global parts strategy, setup and Regional readiness.

? LSI Works with Service Engineering team, interface with field service representatives to gather feedback on serviceability, quality improvement, enhanced productivity and facilitate adoption of improvements into design.

? Communication with all functions in the organization, actively involved in the full life cycle of the product from definition to verification/validation and installed base support.

Qualifications/Requirements :

? BS Degree in Electrical Engineering, Biomedical Engineering or SW engineering related discipline and 4 years’ experience in manufacturing, product development or operations environment.

? Demonstrated ability to build lasting cross-functional relationships, including strong influential and communication skills.

? Demonstrated ability to deliver results while working on multiple projects simultaneously, balancing resources, timing and quality outcomes.

? Proven self-starter with the ability to work independently and learn quickly.

? Excellent verbal and written communication skills.

Desired Characteristics :

? Experience with medical device operation, servicing and troubleshooting.

? Hands-on approach: equipment installs, upgrades and repairs.

? Look for opportunities to simplify and improve NPI process for service tasks, including challenging non-value-added tasks.

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