长沙招聘

Your opportunity

The After Sales Specialist delivers the highest level of customer service in After Sales in order to guarantee an outstanding customer experience and satisfy customer needs expectations, in line with the company’s vision, mission and goals while in line with the company’s policies. He/She will be part of the After Sales Operations and deal with WW DOS stores, Wholesalers and with the referents from the various regions, in a multi-lingual / multi-category / multi-brand team.


How you will contribute
● Complete customer request analysis and ensure a complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in After Sales process (Front End, Back Office, Production business units/Repairs centers). The process includes, but it is not limited to, the following activities:
- Open ticket (if not open by Front End)
- Receive / check tickets from Front End
- Evaluate ticket & technical issue (by photo and/or physically)
- Estimate the potential cost and time of repair
- Reroute ticket & damaged products
- Manage spare parts order and planning
- Escalate request (if needed)
- Solve and close the ticket
● Ensure continuous update of tickets through the system in order to guarantee the After Sales process traceability end-to-end
● Produce and analyze reports on After Sales activities and KPIs for continuous improvement


Who you are

Experience, business and technical skills
● Bachelor’s Degree
● Experience in After Sales Services/customer service
● Strong customer orientation and interest in After Sales Service in general
● Fluent written and verbal English.
● Good knowledge of MS Office
● Excellent communication skills including outstanding persuasion and presentation skills


Soft skills:
● Ability to work independently, multi-task and work well under pressure in a fast-paced working environment
● Strong attention to detail and accuracy
● Advanced problem solving skills



Why work with us?

This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Your opportunity

The After Sales Specialist delivers the highest level of customer service in After Sales in order to guarantee an outstanding customer experience and satisfy customer needs expectations, in line with the company’s vision, mission and goals while in line with the company’s policies. He/She will be part of the After Sales Operations and deal with WW DOS stores, Wholesalers and with the referents from the various regions, in a multi-lingual / multi-category / multi-brand team. 

How you will contribute

• Complete customer request analysis and ensure a complete and prompt feedback to the Front End following internal procedures and cooperating with all the other functions involved in After Sales process (Front End, Back Office, Production business units/Repairs centers). The process includes, but it is not limited to, the following activities:
  • Open ticket (if not open by Front End)
  • Receive / check tickets from Front End
  • Evaluate ticket & technical issue (by photo and/or physically)
  • Estimate the potential cost and time of repair
  • Reroute ticket & damaged products
  • Manage spare parts order and planning
  • Escalate request (if needed)
  • Solve and close the ticket

• Ensure continuous update of tickets through the system in order to guarantee the After Sales process traceability end-to-end

• Produce and analyze reports on After Sales activities and KPIs for continuous improvement

Who you are

         Experience, business and technical skills

• Bachelor’s Degree
• Experience in After Sales Services/customer service
• Strong customer orientation and interest in After Sales Service in general
• Fluent written and verbal English.
• Good knowledge of MS Office
• Excellent communication skills including outstanding persuasion and presentation skills

Soft skills:

• Ability to work independently, multi-task and work well under pressure in a fast-paced working environment
• Strong attention to detail and accuracy
• Advanced problem solving skills

Why work with us?

This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

作为全球高端精品集团，开云汇聚一系列知名的时装、皮具、珠宝及腕表品牌：古驰 (Gucci)、Saint Laurent、Bottega Veneta、Balenciaga、亚历山大?麦昆 (Alexander McQueen)、布里奥尼 (Brioni)、宝诗龙 (Boucheron)、宝曼兰朵 (Pomellato)、都都 (Dodo)、Qeelin、雅典表 (Ulysse Nardin) 、GP芝柏表 (Girard-Perregaux) 以及开云眼镜。

开云以想象和创意作为其核心策略，致力驱动旗下品牌大胆创新，挑战极限，同时以可持续及负责任的商业模式，共同打造奢侈品行业的美好明天。这一理念也与集团信条“茁野想象”相呼应。开云的2017年收入为108.16亿欧元 (经重列)，并拥有约29,000名员工。

更多信息，请查询集团官方网站 *********************/