长沙招聘

工作内容：

Provide administrative support by accepting and arranging processing of various channels (straight2bank) and related products and services setup requests for all Corporate and Institutional Banking (CIB), Commercial Banking (CB) and Business Banking clients; including internal setups e.g. for Client Access, TB Implementation testing setups, various internal operations unit’s setups relevant to SAT.

Maintain a professional SCB image through all interactions with clients and internal stakeholders

Responsible for ensuring all documentation is in place before handover to GBS teams for processing for simple and complex onboarding and maintenance setups

Follow logging of all setups in unit in house tracker and GEMS

Referral management on setups in line with Global and Country DOIs

To provide second level client support to resolve technical operating problems by conducting investigations, rectifying errors, including phone, email and on-site training and support,

To ensure proper authorization process is followed when accepting setup registrations, submitting documents to GBS teams and file documentation as described in the respective DOIs

Support new and junior team members by helping them in managing the BAU through knowledge sharing around systems and processes

Develop and maintain rapport with business stakeholders e.g. TB Implementation Managers, Product managers, Relationship and client managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients

Ensure discipline and risk control around client confidentiality in all interactions via calls and emails

Ensure strong due diligence on document safekeeping and data confidentiality

Perform /maintain oversight of recompilation controls around vasco tokens and documents

Support Team manager by handling / resolving first level escalations

Timely escalation of setups off SLAs or any other issues being outstanding for clients, internal stakeholders

Provide guidance and due support to Client Services team in resolution of 2nd level setups investigations

Highlight significant issues/errors to team leader

Awareness and adherence to IMO Business Continuity Plan (BCP) by maintaining due service delivery in crisis situations

应聘条件：

Minimum of 2 years’ experience in Banking and client facing

Client focused

Computer literate

Effective interpersonal and communication skills to deal effectively with internal and external stakeholders

Ability to work under pressure

Understanding of process risk and controls

Understanding of internal geographical network

Good product/processes knowledge relating to channels.

Able to exercise careful judgment and endeavor to work independently

Pay attention to detail

Sense of ownership

Drive for growth

上海中智项目外包咨询服务有限公司是中智上海全资子公司，发展至今，经与几千家各个行业的企业成功合作，服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等，其中全球500强企业占比超过50%，涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业，并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。