长沙招聘

Expert Technical Support Engineer

Primary Location: Shanghai-China,

Alternative location: Bangalore-India, Kolding-Denmark or Montbonnot-France.

Expert Technical Support Engineer

Do you have field service experience and Power Electronics insight? And would you like to take on an international position where you provide valuable technical support within a world leading company?

Make a difference – join Schneider Electric

Schneider Electric is a global leader in energy solutions and management. As Technical Support Engineer, you will be based either in Shanghai-China, or Bangalore-India, Kolding-Denmark, Montbonnot-France and join a team of 16 dedicated professionals working in various locations worldwide. The team provides expert escalation support to field service representative(FSR) within the Schneider organization and close partners all over the world. You will be in the move of the IoT revolution where all Schneider connected products will provide key information to allow predictive and advanced maintenance. The international aspect of this position means occasional travels all over the world.

Support technical escalations of Expert Level issues

Your primary mission is to solve technical problems by answering day-to-day FSR escalation issues for 3-phase UPS products. You are also in charge of setting up product information data for FSR purposes and troubleshooting guides on our website – which is especially important in connection with new products launches. In addition, you participate in new product development, reviews and technical tests, and you help improve service performance, upgrade FSR service tools and processes as well as contribute to customer specific analysis reports.

Many career opportunities and focus on development

At Schneider Electric, we want the best employees. That is why we do not compromise on education and personal development, and we work targeted and structured with educational plans from day 1. As Technical Support Engineer, you will constantly develop your professional competencies and have focus on your personal development.

Technical profile with commercial understanding

- You have a B.Sc. degree in Engineering or other technical degree

- In addition, you have at least 5 years of related experience in field service activities or in research & development.

- You are fluent in English (written and spoken) –other languages would be a plus.

As a person, you are independent with strong communication and networking skills. With your solid electrical and electronics understanding, you are able to solve complex problems as well as to explain technical information to others. At the same time, you are flexible and result-oriented and you are able to bridge the gap between the technical sphere and the rest of the organization thereby providing our customers with the best possible service and solutions.

在施耐德电气，我们相信，获取能源并利用数字技术是人们的基本权力, 我们助力所有人以更少的资源创造更多的价值, 并确保每一个人，在任何时间，任何地点都能尽享Life Is On。
我们提供能源与自动化数字解决方案，以实现高效和可持续。我们将世界领先的能源技术、自动化技术、软件及服务融合于整体解决方案之中，服务于家居、楼宇、数据中心、基础设施和工业市场。
我们致力于打造有意义、包容和赋能的企业价值观，我们承诺让这个开放的，全球化的，创新的生态圈释放无限可能。
创造平等机会是施耐德电气可持续发展战略的重要组织部分之一，它旨在认同所有员工得到独特的重视，不同性别、国籍、文化、代际的员工都能在包容的环境中发展并做出自己的***贡献。其中，性别平等尤为相关且重要。性别平等不是偏爱***或者关注某些个体，更重要的是建立促进男女平等的制度和文化认知，培育适合***的土壤，创造更大的空间，同时给予养分促进发展。