长沙招聘

Key Purpose and Accountabilities:

Primary activities – Operate within Repair Center and complete related field based activities to support Cepheid product portfolio. Ensure customer satisfaction through effective troubleshooting, repair, and maintenance of GeneXpert and Infinity products. Address customer support issues promptly and professionally throughout China. High productivity and initiative to assist with the rapid growth of China install base and new Repair Center activities.

Repair Center: (95%)

• The Service Engineer will be responsible for repairing, re-calibrating, and trouble-shooting equipment. Collaborate with field service team to ensure high quality and efficiency within the Repair center
• Provides technical direction and support to customers and ASPs on instrument operation, assay development, and maintenance of company products.

• Work closely with cross functional teams within China and on WW basis to maintain install base, ensure that we are driving resolution to customer issues and escalations, continuous improvement within region, addressing and improving team processes, etc.

• Using SW tools to ensure compliance and adherence to Cepheid SOP’s
• Having a comprehensive understanding of the relating service SOP and strictly implementing accordingly
• Ensure that we meet KPIs and participate / lead Continuous Improvement programs
• Investigate and identify the root cause of major equipment failures, as well as summarize lesson learned

Field Service based: (5%)

• Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost effective way
• Train customers in the appropriate maintenance of systems.
• Maximise system performance and minimize downtime
• Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters

• Install instrumentation, train customers and ensure a smooth and rapid start-up for new customers

• Demonstration of Cepheid instrumentation, software and reagents to customers

Integrate Cepheid instruments into customer laboratories and provide customer support to the customer during the evaluation and validation process

Experience, qualifications, skills required:

• Bachelor's Degree in electronics or engineering (electrical or mechanical) desirable.

• 3+ years’ experience in technical services role

• Advanced troubleshooting skills

Excellent communication skills and technical presentation skills for group and one-on-one presentations

Other Requirements:

• Expectation to work in Shanghai Repair Center
• Communication skills in English language
• Greater China / WW travel expected for training opportunities

Knowledge of instrumentation and working experience within repair center is a plus

丹纳赫是全球科学和技术的创新者，致力于帮助我们的客户在全球各地应对复杂的挑战和改善生活品质。我们在最前沿和富有吸引力的领域，如生命科学、环境等等，拥有众多世界一流的品牌。我们是一支全球超过71000名员工的多样化团队，遵循同一个文化 - 丹纳赫业务运营体系（DBS）,该体系引领我们始终在日益激烈的商业竞争中处于领先地位。丹纳赫2014年营业额达到199亿美金并且市值超过600亿美金，位列美国财富500强中的149位。在过去的20年中，丹纳赫的股价表现优异，超过标准普尔指数将近2000%。

在中国，丹纳赫始终保持高速增长，拥有超过6000名员工和16亿美金的营业额。二十多家中国营运公司和超过一百家的分支机构，不但为中国客户提供着全方位的产品和服务，也为卓越人才提供更好的工作机遇和职位发展平台。

了解更多信息，请访问公司网站：***************.

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and etc. We are a globally diverse team of 71,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2014, we generated $19.9 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #149 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,000 percent.

With over 6000 associates and $1.6 billion of revenue in China, Danaher continuously achieve high growth in the market. Through more than 20 China operation companies and more than 100 subsidiaries, Danaher not only provides comprehensive products and services to China client, but also better career opportunities and development platform for talents.

For more information please visit our website at ***************.