长沙招聘

Key Responsibility:

1. To reply customer’s inquiries on productinformation, prices, availability and order status etc. and take orders viaphone calls, emails, faxes and sales team.

2. To be responsible for services todesignated accounts and account managers, and provide them with services in atimely, careful, responsible and proactive manner;

3. To communicate cross functional teams tofacilitate the order fulfilment process and ensure customers’ claims, inquiriesand special requirement are addressed and handled properly and timely;

4. To perform other duties assigned by linemanager.

5. To handle customer complaints requestsand manage complaints in CRM timely

6. To assist with E-order management, makeE-orders deliver to customer timely. .

Requirement:

1. Bachelor Degree majoring in Chemistry, Life Science, Pharmaceutics orrelated discipline;

2. Customer oriented, patient and attention to details;

3. Excellent communication skills both oral and written

4. 3-5 year Experience in customer service function in related industry.

5. Proficient in English;

6. Good Microsoft Office skill; Experience in SAP / CRM is Plus

7. Project related is preferred.

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。