长沙招聘

Technical Writer

Introduction to Lazada About Lazada Group Long Version: Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA). Introduction to Lazada Philippines Lazada.com.ph is the country’s leading online shopping and selling destination. Its headquarters is nested in Bonifacio Global City Taguig, one of today’s premiere business districts, and has warehouses in Cabuyao and in Cebu. Lazada holds a dynamic workforce, all geared towards creating an ecosystem which puts equal importance to customers, brands, and sellers. It has also revolutionized the logistics landscape with its in-house logistics provider, Lazada Express. Lazada continues to offer a wide assortment to its customers and retail solutions to its brands and sellers with the end goal of providing superior value.

The role
To compose clear and coherent technical information, discuss commercial and industrial products and services, write instruction manuals for users, possess complete understanding of a company's products and applications.

Reporting
Will be reporting to TPM Lead in Regional

Key tasks and responsibilities
? Determine the needs of end users of technical documentation
? Study product samples and talk with product designers and developers
? Work with technical staff to make products easier to use and thus need fewer instructions
? Organize and write supporting documents for products
? Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
? Select appropriate medium for message or audience, such as manuals or online videos
? Standardize content across platforms and media
? Gather usability feedback from customers, designers, and manufacturers
? Revise documents as new issues arise

Technical writers create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, consumers, and other users within a company or an industry. After a product is released, technical writers also may work with product liability specialists and customer service managers to improve the end-user experience through product design changes.

Technical writers often work with computer hardware engineers, scientists, computer support specialists, and software developers to manage the flow of information among project workgroups during development and testing. Therefore, technical writers must be able to understand complex information and communicate the information to people with diverse professional backgrounds.

Applying their knowledge of the user of the product, technical writers may serve as part of a team conducting usability studies to help improve the design of a product that is in the prototype stage. Technical writers may conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.

Requirements
? At least 7-8 years of work experience.
? Bachelor's Degree in Biochemistry, Biotechnology or related field
? Proven experience working in a technical writing position
? Excellent written and verbal communication skills
? Proficiency in MS Office
? Strong attention to detail
? Able to write in explanatory and procedural styles for multiple audiences
? Skilled at prioritization and multi-tasking

阿里巴巴集团的使命是让天下没有难做的生意。

我们旨在赋能企业改变营销、销售和经营的方式。我们为商家、品牌及其他企业提供基本的互联网基础设施以及营销平台，让其可借助互联网的力量与用户和客户互动。我们的业务包括核心电商、云计算、数字媒体和娱乐以及创新项目和其他业务。我们并通过子公司菜鸟网络及所投资的关联公司口碑，参与物流和本地服务行业，同时与蚂蚁金融服务集团有战略合作，该金融服务集团主要通过中国领先的第三方网上支付平台支付宝运营。

我们的愿景
我们旨在构建未来的商务生态系统。我们的愿景是让客户相会、工作和生活在阿里巴巴，并持续发展最少102年。