长沙招聘

Job Description

    

    

    

Job Title : QA Coordinator/质量协调员 (投诉处理)

    

Department : QA

    

Job Location : 上海静安区静安嘉里中心三座

    

Report to : Quality Manager

    

Subordinate : none

    

POSITION SUMMARY职位概要

This position is responsible for customer complaint handling and he/she is to work together with the manufacturing plants, local sales and marketing teams, to complete the failure investigation and feedback to the customers. The position also support to maintain an effective and efficient quality system that creates customer value addressing elements critical to Business success, continuity and competitive advantage.

    

负责客户投诉处理，需要和制造工厂、本地销售和市场团队的员工进行合作，完成事件调查并反馈给客户。同时，需要协助其他质量人员一起维护质量体系的及时、有效，为公司业务的成功、持续和竞争优势创造更多的价值。

    

KEY RESPONSIBILITIES主要职责

1. Responsible for the customer complaint handling, including but not limited to: login the complaint information into PIR system, communication with manufacturing sites and sales and marketing, feedback to the customer, maintenance of the complaint database etc.;

    

负责客户投诉处理，包括但不限于：投诉信息的系统录入、与制造工厂\销售\市场人员的沟通、反馈给客户、维护投诉信息数据库；

    

2. Responsible for maintaining the customer-facing related quality system;

    

负责维护客户投诉相关的质量体系；

    

3. Responsible for coordinating the business need from local sales and marketing team with the manufacturing plants;

    

负责将本地销售和市场团队的业务需求，传递给制造工厂；

    

4. Other related work assigned by the Manager.

    

其他由经理指派的工作

    

SKILLS AND ABILITIES能力要求

1. 1~2 years’ quality assurance experience, prefer the pharmaceutical or medical device industry;

    

1~2年质量保证相关的工作经验，制药和医疗器械行业优先；

    

2. Relevant experience in customer facing, complaint management, failure investigation, corrective & preventive action, and document & quality records management;

    

面对客户相关经验、投诉管理、事件调查、纠正和预防措施、文件记录管理；

    

3. Fluent in written English;

    

熟练的英语书写

    

4. Good communication skills;

    

良好的沟通技能

    

5. Teamwork;

    

团队合作

    

6. Drive for results and action oriented with a high sense of urgency.

    

以高度的紧迫感推动结果和行动

    

    

DESIRABLE期望

    

1. College degree or above;

    

大专及大专以上学历

    

2. Good English communication skills, computer skills, excel, PowerPoint etc.

    

良好的英语沟通、计算机、Excel和PowerPoint技能

    

    

Travel Frequency

                    0%

    

    

    

    

    

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for healthcare providers. BD and its 65,000 employees have a passion and commitment to help improve patient outcomes, improve the safety and efficiency of clinicians’ care delivery process, enable laboratory scientists to better diagnose disease and advance researchers’ capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. In 2017, BD welcomed C. R. Bard and its products into the BD family. For more information on BD, please visit ******.

关于BD

BD是一家全球化的医疗技术公司，通过改善医学发现方法、医疗诊断效果和护理质量以引领世界健康。BD关注并支持每位一线医务工作者，致力于通过研发创新技术、服务和解决方案，帮助患者改善临床治疗，并帮助医护人员改进临床流程。BD及其65,000名全球员工秉承高度的热情和信念，致力于帮助提升患者的治疗效果，为临床医护人员提供安全、高效的护理给药流程，协助实验室科学家们更有效地诊断疾病，并提升科研人员研发新一代诊断及治疗疾病的能力。BD在几乎所有国家均设有分支机构，与全球范围内的组织机构积极合作，携手应对最具挑战的全球健康问题。通过与客户的紧密协作，BD以改善治疗结果，降低医疗成本，提升诊断效率为己任，帮助加强患者和医护人员的安全并扩大医疗可及性。2017年，BD欢迎巴德及其产品加入BD大家庭。更多信息，敬请访问**********/china。