长沙招聘

  

KEY ACCOUNTABILITIES:

  

                     

  

• Entertain remote scientific communication with HCPs

  • Participate in Sanofi China sponsored regional events on given occasions, communicating medical information,

  • Contact / connect with doctors through remote detailing platform, phone, SMS, email, WeChat… Multi-channel approach to maximize the number of connections with HCPs

  • Entertain quality discussions with the contacted doctors on medical-related general knowledge (Sanofi product, therapeutic area, disease state; trainings)

  • Answer questions, identify and overcome objections

  • Follow up on contacts,

  • Develop by these means excellent relationships with the doctors in the responsible territory.

• Work closely with BU on the field  

  • Receive and follow-up on field force medical related requests for customer,

  • Obtain customer information, preferences, needs,

  • Share with field team to increase respective customer knowledge,

  • Complete records of interactions.

• Work in full compliance with company policies and guidelines, including but not limited to Sanofi Code of Conduct, Good Promotional Practice Guidelines. Ensure all product-related information is in-label information.

   JOB-HOLDER ENTRY REQUIREMENTS:

   Education:

                                              

Medical background (pharmacist or doctor degree)  

  

Experience & knowledge:

  

• At least 2-4y clinical practice, or Life science industry experience in marketing, medical, or sales,  

• Previous experience in a customer support role/ Knowledge of customer service practices and principles

• Experience in digital or phoning experience environment is a plus.

• Proficient in relevant computer applications

   Core competencies:

   Remote Detailing

                

• To provide services to customers as they move among communications channels — including social media and community forums

• To deliver, push the appropriate business service, content to determine the next best action, information or process with which to engage the customers.”

    

• To understand the customer journey including digital journey to help focus on operational efficiency and service strategies.

• Seize customers opportunities when they arise /Build sustainable relationships and engage customers

   HCPs interaction

• Strong communication skills and be able to identify and resolve problems/ Ability to handle stressful situation appropriately

• Strong phone and verbal communication skills with active listening/ Customer focus and adaptability to different personality types

• Obtain client information by telephone calls; interviewing clients; verifying information.

• Document all calls informations according to standard operating procedures – Recognize, document, and alert the management team of trends in customer calls – Follow up customer calls where necessary dentifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives

• Managing large amounts of inbound and outbound calls in a timely manner

  Skills

• Digital appetence , knowledge

                      

• Computer / digital savvy/ be familiar with common word-processing and spreadsheet programs,

• Maintain and update database by entering customers information./Keep records of conversations in our call center database in a comprehensible way/ Familiarity with CRM systems and practices

• Following communication “scripts” when handling different topics

• Meet personal/team qualitative and quantitative target

   

  Behaviour

• Persuasive, tenacious, positive, energetic,

• Good team spirit, /Open, curious, willing to go outside and meet external world / customers.

                

赛诺菲-安万特的愿景是：满足患者的需求，成为全球领先的多元化医药健康企业。

赛诺菲-安万特集团的疫苗事业部，即赛诺菲巴斯德，是全球***的专业致力于人用疫苗研发和生产的企业。

赛诺菲-安万特拥有近11万名员工，分布在110多个国家。公司在医疗保健领域实力雄厚，业务遍及全球，是疫苗、生物制药产品的市场领导者，并在新兴市场运营多年，日益壮大。

此外，公司业务范围还包括健康药业产品，仿制药和动物保健产品等。

赛诺菲-安万特是首批在中国开设办事处的跨国制药集团之一，同时也是国内增长最快的医药健康企业之一。集团在疫苗和众多关键的治疗领域拥有领先产品，目前，赛诺菲-安万特在国内200个城市有逾4,500名员工。

赛诺菲-安万特分别在北京、杭州和深圳设有生产基地。2007年，集团投资9,400万美元（人民币7亿元）在深圳兴建高科技生产基地，以生产季节性流感疫苗凡尔灵，并帮助中国应对流感大流行。

2008年10月，赛诺菲-安万特宣布了中国研发规模扩展计划，以加速各临床项目（从药物靶点发现到后期临床研究）的发展。

2009年4月，赛诺菲-安万特宣布增资9千万美元（人民币6亿元），在北京工厂建设灌装生产线。

同年4月，赛诺菲-安万特宣布斥资人民币4.1亿元（4,400万欧元）在杭州滨江高新技术产业开发区打造新的生产基地，以代替位于杭州市区的工厂。新厂将采用***和设备，成为赛诺菲-安万特（中国）面向其它亚洲国家的出口基地。

2009年10月，赛诺菲-安万特旗下动物保健事业部梅里亚集团宣布投资7千万美元扩建其江西南昌工厂。该厂为中国国内市场提供禽用疫苗。梅里亚动物保健有限公司在中国已有近20年的发展历史。

2010年1月，赛诺菲-安万特与杭州民生药业有限公司签订正式交易合同，共同组建一个新的健康药业领域合资企业。取决于交易相关先决条件和政府部门批准，赛诺菲-安万特将在该合资企业中占多数股权。