Customer Service
北京外企德科人力资源服务上海有限公司
- 公司规模:10000人以上
- 公司性质:合资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2012-11-02
- 工作地点:上海
- 招聘人数:1
- 工作经验:一年以上
- 学历要求:大专
- 职位月薪:3000-4499
- 职位类别:客服专员/助理(非技术)
职位描述
Key responsibilities for the position include:
- Working directly with the European headquarters, processing, confirming and tracking orders, following-up on production status, as well as coordinating shipments, deliveries and payments.
- Comfortable working on the phone contacting customers directly, assist in customer orders.
- Maintain and update customer relationship management database (SAP), input visit reports, customer information, etc.
- General responsibilities like answering phone, sending/faxing information to customers/vendors, translation, customer service, managing customer information requests (catalogs, samples, specifications, references), providing back up to all team members, arranging trips, etc.
We are looking for a Chinese national with the following qualifications:
- Very good command of English, spoken and written.
- Responsible and with a good dose of common sense.
- Exceptional organizational skills to handle multiple projects simultaneously, setting and meeting deadlines, prioritizing workloads.
- Must exhibit good communication skills (written and oral).
- Excellent interpersonal and customer service skills in a professional business environment.
- Strong computer skills (PC, MS Word, Excel, Access)
- Comfortable working in a small, multi-cultural and multi-tasking oriented office environment.
- Willing to travel within on an occasional basis (Shanghai to Suzhou).
公司介绍
成立于1979年,FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质,是中国人力资源服务行业的领跑者,Adecco则是全球人力资源行业的巨头,服务网络遍布全球60多个国家和地区。FESCO Adecco成立后,双方通过优势互补,整合了客户资源,依托全球化的资源和服务平台,融合本土网络优势,扩大了业务范围,为客户提供全方位的业务流程外包(BPO)、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展,并且在浙江、重庆、深圳、苏州设立了分支机构。目前,FESCO Adecco在中国每天服务达100万名员工,服务客户近12,000家。
FESCO Adecco致力于成为***的人力资源全面解决方案提供商,成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门,推动中国乃至全球的人力资源外包产业的健康发展。
联系方式
- Email:recruitment@circassia.com
- 公司地址:天目西路128号嘉里不夜城企业中心***座19楼