IT Operation Manager - Information Technology Services - CQ GDC (职位编号：CN154520)
德勤华永会计师事务所（特殊普通合伙）
- 公司规模：500-1000人
- 公司性质：合资
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2019-01-29
- 工作地点：重庆
- 招聘人数：若干人
- 工作经验：无工作经验
- 学历要求：招若干人
- 语言要求：不限
- 职位类别：专业顾问
职位描述
Description:
About Deloitte China
Our professionals at Deloitte China provide a full range of audit & assurance, consulting, financial advisory, risk management and tax services, and work closely within Greater China, across Asia-Pacific and around the world to provide clients of every size with local experience and international expertise. We have considerable experience in China and are one of the leading professional services providers in this marketplace.
The Deloitte purpose is about making an impact that matters to our clients. Our extensive service spectrum enables us to help clients become leaders wherever they choose to compete. Deloitte is committed to investing in our people and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.
To learn more about how Deloitte makes an impact that matters in the China marketplace, please connect with our Deloitte China social media platforms via www2.deloitte.com/cn/en/social-media.
Job Description and Responsibility
Overall Purpose of the Role
We are in the process of designing/developing our new technology operating model, in particular managed services to a cloud delivery model, through a number of projects, and need a service operations managed services owner to assist in the transition and own the operational process once deployed.
This position will reside within the ITS organization to assist in defining and implementing target operations model that meet specific business and project need, track and monitor performance and quality of operation processes meet defined expectations.
The role requires knowledge of the ITIL framework, service design, service transition, latest technology, media and telecommunications industry trends, especially around cloud and cloud hosting as well as deep understanding of business valuation, IT operations models, ITIL service management processes to ensure that IT services are modernized and operationally ready for our people and clients.
Other key elements of the job include:
? Understand services strategic and competitive position and work to improve them
? Service, and Operational Level Agreement design, including KPI reporting
? ITS Services Service portfolio Catalog and associated SLA publish to all users
Accountabilities – Key Result Areas
This role will have organizational, project, leadership and operational responsibilities that include, but are not limited to, the following:
? Define the target operations model and strategy for both on-premises and cloud services across Deloitte China.
? Continually research and engagement with platform engineering teams as well as Deloitte shared services teams to strategy around how each new service will impact the on-premises and cloud platforms.
? Maintain up-to-date Service Catalog and keep it available to all users.
? Define and analyze metrics key performance indicators, and service level agreements to continually improve the performance of IT operations.
? Provide leadership for delivery of 24/7 service operations and KPI compliance.
? Ensure comprehensive disaster recovery architecture is maintained and operations are in place to ensure compliance with required RPOs and RTOs during business continuity events (emphasizing but not limited to storage area networks and redundant, highly-available service and network architectures).
? Project management participation, and support, including Technical Delivery Management.
? Collaborates with Architects from all domains to understand the impact of current and future architecture on services and the service roadmap.
? Oversee operational execution of application and infrastructure components within IT teams.
? Plan about staff development based on future skill requirements, personnel and skill resources allocation in IT Operations team.
? Cultivate a culture of continuous improvement and teamwork among staff members, while empowering them to take ownership and make their own decisions.
? Integrate security standards and processes into daily work to meet and sustain compliance with Deloitte secure practices.
? Participate in IT strategic and budget planning efforts.
Qualification:
Experience / Qualification Requirements
? Strong understanding or certification in one or more of the following:
o Experience working with Agile development processes
o ITIL - Service Design, and Service Transition framework
? Bachelor’s Degree in Computer Science or equivalent education
? Minimum of 5 years' experience in a similar role
? Extensive IT Operations, Service Transition and Management experience
? Experience in leading large, geographically distributed and culturally diverse teams
? Strong written and verbal communication skills with the ability to present to and collaborate with business leaders and various level of audiences
? Ability to travel up to 30%
? Experience in a global professional services firm with geographically distributed teams is preferred
Managerial Competencies
? Skills in procurement and contract negotiations.
? Good understanding of corporate strategic planning process.
? Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
? Ability to lead people with a collaborative and consensus building approach, while also driving teams forward to delivering exceptional results
? Proven ability to navigate and successfully deliver exceptional results in a highly complex and ambiguous environment
? Establish and maintain positive working relationships with others, both internally and externally, to achieve the corporate goals.
? Work independently, assess problem situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
Technical Competencies
? Good technical expertise across different technology sets, including infrastructure and data centers, network, exchange, Office 365, Skype and Cloud.
? Knowledge of DevSecOps process management is preferred.
? Good level skills in Project Scheduling tool (Microsoft Project preferred), including critical path management.
? Proficiency in the use of computers for word processing, simple accounting, databases, spreadsheets, e-mail, and Internet.
? Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
? Knowledgeable about current and possible future IT trends and technology.
About Deloitte China
Our professionals at Deloitte China provide a full range of audit & assurance, consulting, financial advisory, risk management and tax services, and work closely within Greater China, across Asia-Pacific and around the world to provide clients of every size with local experience and international expertise. We have considerable experience in China and are one of the leading professional services providers in this marketplace.
The Deloitte purpose is about making an impact that matters to our clients. Our extensive service spectrum enables us to help clients become leaders wherever they choose to compete. Deloitte is committed to investing in our people and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.
To learn more about how Deloitte makes an impact that matters in the China marketplace, please connect with our Deloitte China social media platforms via www2.deloitte.com/cn/en/social-media.
Job Description and Responsibility
Overall Purpose of the Role
We are in the process of designing/developing our new technology operating model, in particular managed services to a cloud delivery model, through a number of projects, and need a service operations managed services owner to assist in the transition and own the operational process once deployed.
This position will reside within the ITS organization to assist in defining and implementing target operations model that meet specific business and project need, track and monitor performance and quality of operation processes meet defined expectations.
The role requires knowledge of the ITIL framework, service design, service transition, latest technology, media and telecommunications industry trends, especially around cloud and cloud hosting as well as deep understanding of business valuation, IT operations models, ITIL service management processes to ensure that IT services are modernized and operationally ready for our people and clients.
Other key elements of the job include:
? Understand services strategic and competitive position and work to improve them
? Service, and Operational Level Agreement design, including KPI reporting
? ITS Services Service portfolio Catalog and associated SLA publish to all users
Accountabilities – Key Result Areas
This role will have organizational, project, leadership and operational responsibilities that include, but are not limited to, the following:
? Define the target operations model and strategy for both on-premises and cloud services across Deloitte China.
? Continually research and engagement with platform engineering teams as well as Deloitte shared services teams to strategy around how each new service will impact the on-premises and cloud platforms.
? Maintain up-to-date Service Catalog and keep it available to all users.
? Define and analyze metrics key performance indicators, and service level agreements to continually improve the performance of IT operations.
? Provide leadership for delivery of 24/7 service operations and KPI compliance.
? Ensure comprehensive disaster recovery architecture is maintained and operations are in place to ensure compliance with required RPOs and RTOs during business continuity events (emphasizing but not limited to storage area networks and redundant, highly-available service and network architectures).
? Project management participation, and support, including Technical Delivery Management.
? Collaborates with Architects from all domains to understand the impact of current and future architecture on services and the service roadmap.
? Oversee operational execution of application and infrastructure components within IT teams.
? Plan about staff development based on future skill requirements, personnel and skill resources allocation in IT Operations team.
? Cultivate a culture of continuous improvement and teamwork among staff members, while empowering them to take ownership and make their own decisions.
? Integrate security standards and processes into daily work to meet and sustain compliance with Deloitte secure practices.
? Participate in IT strategic and budget planning efforts.
Qualification:
Experience / Qualification Requirements
? Strong understanding or certification in one or more of the following:
o Experience working with Agile development processes
o ITIL - Service Design, and Service Transition framework
? Bachelor’s Degree in Computer Science or equivalent education
? Minimum of 5 years' experience in a similar role
? Extensive IT Operations, Service Transition and Management experience
? Experience in leading large, geographically distributed and culturally diverse teams
? Strong written and verbal communication skills with the ability to present to and collaborate with business leaders and various level of audiences
? Ability to travel up to 30%
? Experience in a global professional services firm with geographically distributed teams is preferred
Managerial Competencies
? Skills in procurement and contract negotiations.
? Good understanding of corporate strategic planning process.
? Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
? Ability to lead people with a collaborative and consensus building approach, while also driving teams forward to delivering exceptional results
? Proven ability to navigate and successfully deliver exceptional results in a highly complex and ambiguous environment
? Establish and maintain positive working relationships with others, both internally and externally, to achieve the corporate goals.
? Work independently, assess problem situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
Technical Competencies
? Good technical expertise across different technology sets, including infrastructure and data centers, network, exchange, Office 365, Skype and Cloud.
? Knowledge of DevSecOps process management is preferred.
? Good level skills in Project Scheduling tool (Microsoft Project preferred), including critical path management.
? Proficiency in the use of computers for word processing, simple accounting, databases, spreadsheets, e-mail, and Internet.
? Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
? Knowledgeable about current and possible future IT trends and technology.
职能类别： 专业顾问
公司介绍
About Deloitte Global
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), and its network of member firms, and their related entities. DTTL and each member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. Please see www.deloitte.com/cn/en/about for a detailed description of DTTL and its member firms.
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 200,000 professionals are committed to becoming the standard of excellence.
About Deloitte in Greater China
We are one of the leading professional services providers with 22 offices in Beijing, Hong Kong, Shanghai, Taipei, Chengdu, Chongqing, Dalian, Guangzhou, Hangzhou, Harbin, Hsinchu, Jinan, Kaohsiung, Macau, Nanjing, Shenzhen, Suzhou, Taichung, Tainan, Tianjin, Wuhan and Xiamen in Greater China. We have nearly 13,500 people working on a collaborative basis to serve clients, subject to local applicable laws.
About Deloitte China
The Deloitte brand first came to China in 1917 when a Deloitte office was opened in Shanghai. Now the Deloitte China network of firms, backed by the global Deloitte network, deliver a full range of audit, tax, consulting and financial advisory services to local, multinational and growth enterprise clients in China. We have considerable experience in China and have been a significant contributor to the development of China's accounting standards, taxation system and local professional accountants.
关于德勤全球
Deloitte （“德勤”）泛指德勤有限公司（一家根据英国法律组成的私人担保有限公司，以下称“德勤有限公司”） ，以及其一家或多家成员所和它们的关联机构。德勤有限公司与每一个成员所均为具有独立法律地位的法律实体。德勤有限公司（又称“德勤全球”）并不向客户提供服务。请参阅 www.deloitte.com/cn/about 中有关德勤有限公司及其成员所的详细描述。
德勤为各行各业的上市及非上市客户提供审计、税务、企业管理咨询及财务咨询服务。德勤成员所网络遍及全球逾150个国家及地区，凭借其世界一流和高质量专业服务，为客户提供深入见解以协助其应对最为复杂的业务挑战。德勤拥有超过200,000名专业人士，致力于追求卓越，树立典范。
关于德勤大中华
作为其中一所具领导地位的专业服务事务所，我们在大中华设有22个办事处分布于北京、香港、上海、台北、成都、重庆、大连、广州、杭州、哈尔滨、新竹、济南、高雄、澳门、南京、深圳、苏州、台中、台南、天津、武汉和厦门。我们拥有近13,500名员工，按照当地适用法规以协作方式服务客户。
关于德勤中国
德勤品牌随着在1917年设立上海办事处而首次进入中国。目前德勤中国的事务所网络，在德勤全球网络的支持下，为中国的本地、跨国及高增长企业客户提供全面的审计、税务、企业管理咨询及财务咨询服务。在中国，我们拥有丰富的经验，一直为中国的会计准则、税务制度与本地专业会计师的发展贡献所长。
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), and its network of member firms, and their related entities. DTTL and each member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. Please see www.deloitte.com/cn/en/about for a detailed description of DTTL and its member firms.
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 200,000 professionals are committed to becoming the standard of excellence.
About Deloitte in Greater China
We are one of the leading professional services providers with 22 offices in Beijing, Hong Kong, Shanghai, Taipei, Chengdu, Chongqing, Dalian, Guangzhou, Hangzhou, Harbin, Hsinchu, Jinan, Kaohsiung, Macau, Nanjing, Shenzhen, Suzhou, Taichung, Tainan, Tianjin, Wuhan and Xiamen in Greater China. We have nearly 13,500 people working on a collaborative basis to serve clients, subject to local applicable laws.
About Deloitte China
The Deloitte brand first came to China in 1917 when a Deloitte office was opened in Shanghai. Now the Deloitte China network of firms, backed by the global Deloitte network, deliver a full range of audit, tax, consulting and financial advisory services to local, multinational and growth enterprise clients in China. We have considerable experience in China and have been a significant contributor to the development of China's accounting standards, taxation system and local professional accountants.
关于德勤全球
Deloitte （“德勤”）泛指德勤有限公司（一家根据英国法律组成的私人担保有限公司，以下称“德勤有限公司”） ，以及其一家或多家成员所和它们的关联机构。德勤有限公司与每一个成员所均为具有独立法律地位的法律实体。德勤有限公司（又称“德勤全球”）并不向客户提供服务。请参阅 www.deloitte.com/cn/about 中有关德勤有限公司及其成员所的详细描述。
德勤为各行各业的上市及非上市客户提供审计、税务、企业管理咨询及财务咨询服务。德勤成员所网络遍及全球逾150个国家及地区，凭借其世界一流和高质量专业服务，为客户提供深入见解以协助其应对最为复杂的业务挑战。德勤拥有超过200,000名专业人士，致力于追求卓越，树立典范。
关于德勤大中华
作为其中一所具领导地位的专业服务事务所，我们在大中华设有22个办事处分布于北京、香港、上海、台北、成都、重庆、大连、广州、杭州、哈尔滨、新竹、济南、高雄、澳门、南京、深圳、苏州、台中、台南、天津、武汉和厦门。我们拥有近13,500名员工，按照当地适用法规以协作方式服务客户。
关于德勤中国
德勤品牌随着在1917年设立上海办事处而首次进入中国。目前德勤中国的事务所网络，在德勤全球网络的支持下，为中国的本地、跨国及高增长企业客户提供全面的审计、税务、企业管理咨询及财务咨询服务。在中国，我们拥有丰富的经验，一直为中国的会计准则、税务制度与本地专业会计师的发展贡献所长。
联系方式
- Email：sh@deloitte.com.cn