长沙招聘

Report to: Service Supervisor of Instron China

Working Location: Shanghai

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Job Specifications and Responsibilities:

• Be responsible for service parts/inventory management, build up right inventory level to better support customer needs, be familiar with detailed process handling, like parts ordering, receiving, shipping process
• Be responsible for service data management under service system (Tesseract), provide regular data analysis and feedback to support regional business growth,   and overall KPI management.
• Be responsible for service job scheduling and progress follow up with regional Service Manager and Engineers
• Answer customer’s call or email with right business acumen, sense of urgency in handling customer voice and complains
• Experience in service selling process is preferred, like quotation, contract and invoice process
• Support for service business growth with collaboration with Reginal Service Manager and service engineers
• Conduct customer satisfaction survey, collect customer voice , data analysis and improvements , further follow up with team to improve customer satisfaction
• Follow Instron Top10 philosophy to escalate complex issues, ensure all problems can be resolved at proper level with right resource involved.
• Team work, collaborate with internal teammates and cross functions, mutual understand other functions focus and take necessary roles to support for success
• Support to organize team activities for customer training, employee training and others.
• Ensure that EHS conforms to Instron standard and local requirements, which will secure all our people and Service activities in safe and qualified situation.
• Ensure all activities compliance with company policy and requirements.
• Any other assignment from high management.

 

Requirement:

• College degree or above, mechanical, electrical, engineering is preferred
• At least 2years service support experience, in equipment/instrument industry is preferred.
• Strong communication and coordination skills
• Strong self-drive, and accountabilities for results
• Proficient in Office software skills (Excel, Word, Presentation etc)
• ERP experience is preferred
• Excellent English written, oral communication is preferred.

 

Remark

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel. Reasonable accommodations to essential functions of the job will be made if necessary.

1946年，由麻省理工学院两位教授在美国马萨诸塞州波士顿市创立了英斯特朗公司。英斯特朗是目前材料力学性能测试领域的全球领导品牌，在全世界年销售额近4亿美元。在过去近70年的历史里，英斯特朗为全球用户提供了最优质的产品，精准的测量和完善的测试解决方案，帮助全球用户解决了材料测试要求高且复杂的典型应用，其产品被广泛用于评估材料、结构和部件的机械特性、物理特性以及性能。今天，英斯特朗庞大的运营网络已遍及美洲、欧洲和亚洲，在全球设立了25个销售及服务办事处，拥有超过1200多名员工。此外，我们还在39个国家和地区用超过40种语言与全球的客户进行沟通，进而提供全球行的高品质服务与支持。
 
2006年底，英斯特朗加入美国依工集团（ITW）测试测量事业部。依工测试测量仪器(上海)有限公司是美国依工集团（ITW）在上海成立的美商独资企业. 经营旗下包括：英斯特朗、标乐、磁通等品牌在内的多个相关业务。