长沙招聘

POSITION SUMMARY

 

Provides customer with the client computing technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies, specifically for the Asia Region. Will directly interact with end user either remotely or onsite.

 

The Desktop Tech Support team is responsible for the second/third level support of the Air Products PC environment with a focus on the Client Desktop (i.e. PC Operating Systems, including virtual, and Applications), Messaging, Network and Remote Connectivity, Viruses/Security, Network Printing, and Software Distribution. Other responsibilities, as needed, could include working with Engineering teams to provide additional testing, training, troubleshooting and problem resolution, participation in teams to resolve infrastructure related problems, providing consultation, testing, piloting, training and documentation for the support teams.

 

PRINCIPAL ACCOUNTABILITIES

 

·         A significant portion of the job responsibility revolves around the support of the client technologies with a focus on the Air Products desktop, problem solving teams, project landings and testing.

·         Communications, research, testing, documentation, and trouble-shooting

 

JOB REQUIREMENTS

 

1.       Bachelor’s degree in computer science or an engineering discipline, or equivalent work experience

2.       1-5+ years of IT Infrastructure support experience, Client experience preferred. Fresh graduate is also considered.

3.       Good verbal and written communication skills. Good English language skill is preferred.

4.       Strong problem solving and customer service skills

5.       Strong knowledge of:

 

Operating Systems (Microsoft)

·         Windows 7 or Windows 10

·         Network Connectivity (TCP/IP, LAN/WAN)

·         Remote Connectivity/SSL/VPN

·         Printing – queue setup, Network troubleshooting required, HP hardware knowledge preferred

·         Software distribution/SCCM (basic knowledge required)

Applications

·         MS Office Products, including Office 2013/O365

·         Microsoft SCEP/Windows Firewall

·         Virtual desktop infrastructure and/or Citrix

 

6.       Excellent interpersonal skills with the ability and willingness to participate in, and contribute to, a team environment, including pager coverage

7.       Self-motivated, self-starter

 

 

 

 

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。