长沙招聘

• · Provide external D&B customers support via email, phone and other electronic medium
  · Assist external D&B customers through technical solutions and software functionality, ranging from explanation of installation steps, basic setup, configuration and product navigation
  · Interface with D&B team members/technical partners to provide guidance regarding requirements definition and/or issue resolution.
  · Document customer issues, resolution steps and perceptions for analysis and reporting to product management and development
  · Ability to quickly identify and fully diagnose and resolve software problems reported by external D&B customers
  
  Requirements:
  · Computer Science degree or equivalent experience with 2+ years of experience in a customer service capacity (preferably a technical call center).
  
  · Must have basic knowledge of XML, SOAP, SDLC and REST (JSON).
  
  · Knowledge preferred in any programming languages -- Java/MVC/Python and/or SQL/Oracle/ Sybase/RMDBS.
  
  · Basic knowledge of various CRM/ERP solutions and their use of business data.
  
  · Able to work independently
  
  · Good reading/written in English
  
  · Strong problem solving skills and time management skills.
  
  · Matured, patient, proactive and self-motivated

CAREERWIN成立于2001年，由高学历且具备丰富人力资源工作经验的专业人士组成。
CAREERWIN是上海市政府认定的、合法的从事人才招聘、交流及相关人力资源服务的专业公司。
CAREERWIN既拥有上海市人事局颁发的人才交流服务证书、也获得了上海市信息港办公室颁发的上海市人力资源许可证。
CAREERWIN 致力于为客户提供操作性强的人力资源解决方案，通过出色的高质量服务，成为客户在人力资源管理方面的成功帮手。
CAREERWIN希望成为向您提供人力资源相关的、一站式服务的首选供应商。