长沙招聘

Mission

To maximize the customer satisfaction on service quality and capability with providing professional service and consultancy while promote service products to support service NIS.

Major responsibilities

Duties and responsibilities include, but are not limited to:

· Work independently on tool troubleshooting, problem solving, installation, calibration and maintenance in the field;

· Work independently on tool troubleshooting，maintenance and repairing in onsite/internal workshop;

· On time and correctly report working activities and time duration;

· On time and correctly report customer visit activities with customer signature;

· Keep good communication with customer;

· Follow up customer open issues until it closed;

· Maintain tool performance, collect KPI data and report it regularly;

· Response for Atlas Copco tool warranty claim;

· Response for Atlas Copco tool quality information collection and quality problem report;

· Raise red flags when there is business and technical risk;

· Owner self personnel development in the company;

· Fix assets, safety PPE and fire protection equipment management;

· Phone support customer on tool technical issues;

· Technical support for customers and sales in field;

· Provide technical problem solving and root cause analysis report;

· Hold or support project startup;

· Provide Atlas Copco tool operation training to customer;

· Walk the line and provide walk line report;

· Follow up and feedback customer compaints;

Candidate profile

Education

· Above college degree in mechanical or electrical engineering;

Experience

· At least 2 years experiences in aftermarket service of industry product;

Knowledge

l Mechanical, electronic and electrical knowledge.

Skill

· Strong skill of diagnosing, repairing and troubleshooting.

· MS office and PC skill is a must;

· Good communication skill

Language:

· Good English both in read and written

· Fluency in local dialect(s) is a plus

Attributes

· Good communication and interpersonal skill;

· Customer oriented;

· Self motivation and Independence;

· Must be a team player, quick learner with strong sense of responsibility;

· Personal accountability

· Goal achievement

Behaviors

· Willing to travel;

· Urgency awareness

阿特拉斯.科普柯是一家在压缩机、膨胀机与空气处理系统、建筑与采矿设备、动力工具和装配系统领域占据全球领先地位的工业集团。 通过创新的产品与服务，阿特拉斯科普柯为实现可持续生产力提供各种解决方案。阿特拉斯科普柯成立于 1873 年，总部位于瑞典的斯德哥尔摩，业务范围遍及全球 170 多个国家和地区。2011 年，阿特拉斯科普柯拥有约 37,500 名员工，营业额达到810亿瑞典克朗（90 亿欧元）。

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Atlas Copco is an industrial group with world-leading positions in compressors, expanders and air treatment systems, construction and mining equipment, power tools and assembly systems. With innovative products and services, Atlas Copco delivers solutions for sustainable productivity. The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 170 countries. In 2011, Atlas Copco had about 37,500 employees and revenues of BSEK 81 (BEUR 9).

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