长沙招聘

Descriptions:

• Provide customer oriented service at all times relating to commercial/contractual issues.
• Manage customer issue escalations and lead the initiative to develop prevention and resolution for key customers
• Facilitate the provision of solution management, account management and enhancement of supply chain that meets and exceed customers’ expectations
• Responsible to lead the preparation and delivering Business Reviews/QBR with customers
• Responsible for the success of continuous contract renewal with favourable Pricing and Terms.
• Lead and coordinate all contract renewal negotiation effort with internal depts.
• Prepare BCAs for business and investment requirements
• Provide regular updates to senior management on customers’ initiatives, strategies, etc for their strategic direction and development
• Support senior management in the shaping of strategic decisions
• Work with operation team to resolve customer-related issues, and be responsible for business and profitability growth

Requirements:

• Above 5 years working experience in transportation/Supply Chain/Logistics enterprise, especially with 2-3 years relevant working experience in Account Management Service/Solutions field.
• Have good and advance conceptual knowledge in Account Management/Customer Service/Supply Chain Solutions
• Bachelor degree or above, Masters or equivalent degree preferred

DHL Supply Chain敦豪供应链隶属于Deutsche Post DHL Group德国邮政敦豪集团。敦豪供应链是全球***合同物流服务商，据点分布在全世界60个国家及地区，总体员工数超过140,000，超过2500个物流中心、仓库、据点，超过 2300万平方米的仓储空间，在時尚、零售、消费品、科技业、生命科学与医疗保健、汽车、化工及工业品等主要行业拥有专业产业知识及经验。作为全球排名***的合同物流供应商，DHL 供应链在全球60多个国家为客户提供一系列增值服务，无缝融合“传统的”第三方物流服务，帮助降低供应链成本并创造灵活性。

顺丰控股（集团）股份有限公司，是国内领先的快递物流综合服务商。经过多年发展，已初步建立为客户提供一体化综合物流解决方案的能力，为客户提供仓储管理、销售预测、大数据分析、金融管理等解决方案。顺丰同时还是一家具有网络规模优势的智能物流运营商。经过多年潜心经营和前瞻性战略布局，顺丰控股已形成拥有“天网+地网+信息网”三网合一、可覆盖国内外的综合物流服务网络。

Deutsche Post DHL Group（以下简称“DPDHL”）与顺丰控股股份有限公司于2018年10月26日达成战略合作并分别由双方各自的子公司签署相关协议，顺丰控股将整合DPDHL在中国大陆、中国香港和中国澳门地区的供应链 （DHL Supply Chain）业务。 该交易于2019年2月18日完成。交易完成后，敦豪物流（北京）有限公司、敦豪供应链（香港）有限公司及其下属子公司的最终控制权将变更为顺丰控股。

DPDHL与顺丰控股的联合将打造一个独一无二的平台——顺丰DHL供应链中国，满足中国市场对优质端到端供应链服务的需求。业务仍将遵循DPDHL全球的标准体系，由现有的团队继续运营管理。