长沙招聘

Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences

Serves on Sales Leadership Team and is responsible for total store results

Optimizes workforce management in store

Ensures payroll is managed daily by punch guarding and executing flex worksheet

Owns the customer experience at and operations of the cash wrap selling zone

Owns customer loyalty initiatives at the cash wrap selling zone, including customer capture

Ensures standard operating procedures are completed, including damages, testers, and other compliance related items

Owns the development and implementation of store strategy to reduce shrink

Owns and ensures accuracy of the physical inventory process, including planning, delegation and execution

Maximizes sales potential by spending 70% of scheduled time on the sales floor

Demonstrates excellent customer sales lead (CSL) behaviors while owning 8-10 segments per week

Gains business insight and creates SMART action plans that improve execution and results

Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience

Analyzes customer experience reports and insights and mobilizes the team accordingly

Conducts CSL and associate observations and provides feedback and coaching

Manages and resolves customer relations issues

Drives customer loyalty through current brand strategies, including credit and customer relationship marketing

Ensures housekeeping and maintenance of total store is executed

Manages all activities related to providing a safe working environment Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement and shrink

Builds a high performance team:

Attracts, recruits and hires a highly qualified team to support the functions of operations, staffing and cash wrap Owns talent management lifecycle of direct reports including onboarding, assessment, retention, career development, succession planning and recognition

Ensures execution and coordination of recruiting, hiring, staffing and onboarding process for total store

Builds associate connectivity with direct reports

Manages associate relations of direct reports

Ensures cash wrap associates are trained to maintain cash wrap selling zone standards

Ensures sales associates are cross-trained in cash wrap selling zone processes

Partners with store manager to establish clear performance goals and objectives

Communicates effectively with Sales Leadership Team, associates and peers, including cascading relevant information to direct reports

Understands and demonstrates Limited Brands' values

Takes responsibility for the following metrics, in addition to performance evaluation criteria and supporting key total store metrics:

Traffic per labor hour (TPLH)

. payroll

Shrink

. Retention

Availability of assistance

Speed/efficiency of transaction

Friendliness of cashiers

Phone and email capture

QUALIFICATIONS

Demonstrates ability to improve customer satisfaction and drive customer loyalty

Proven ability to delegate, follow up and communicate with all levels of the organization

Demonstrates ability to manage complex and competing priorities with time management and organizational skills

Demonstrates ability to assess talent, coach, develop and manage performance

Demonstrates business acumen with strong strategic and analytical skills

Schedule flexibility to include evenings, weekends and non-business hours

Previous management experience

Previous high volume management experience preferred

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维多利亚的秘密是内衣和美妆产品专业零售商的先驱。品牌以性感奢华的时尚内衣系列、尊贵香水系列、名模和轰动各界的时装秀风靡全球。维多利亚的秘密拥有超过1000 家内衣及美妆店铺。