IT support manager/leader
软通动力信息技术（集团）有限公司
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2012-09-07
- 工作地点：珠海
- 招聘人数：1
- 职位类别：软件工程师
职位描述
Requirements:
- 7+ years work experience. Fluent English/Mandarin/Cantonese to be able to communicate with client in US and China.
- Hands on IT SI knowledge in a manufacturing environment (network, server room, database administrator, IT, communications and etc).
- 7*24 support experience for Server room/database admin/network/IT.
- Team play, able to lead initiative across different groups.
- People management to lead a team of engineers to deliver results.
- Analytical in nature, able to continuously improve operational efficiency.
- Strong project management skills, able to work alone.
Responsibilities:
Lead team to provide professional service for client by following the service level agreement.
- Vendor/Party management:
o Implement SLA to different vendors.
o Make escalate processes for incident.
o Implement the processes to different parties.
o Assign tasks to different vendors/parties
o Follow up the task status and report to client
- Team management/project management
o Assign tasks/incidents to team members.
o Follow up the tasks/incidents status and report to client.
o Provide weekly/monthly support reports to client
- Support area:
o Server room
o Network
o IT
o Applications
- 7+ years work experience. Fluent English/Mandarin/Cantonese to be able to communicate with client in US and China.
- Hands on IT SI knowledge in a manufacturing environment (network, server room, database administrator, IT, communications and etc).
- 7*24 support experience for Server room/database admin/network/IT.
- Team play, able to lead initiative across different groups.
- People management to lead a team of engineers to deliver results.
- Analytical in nature, able to continuously improve operational efficiency.
- Strong project management skills, able to work alone.
Responsibilities:
Lead team to provide professional service for client by following the service level agreement.
- Vendor/Party management:
o Implement SLA to different vendors.
o Make escalate processes for incident.
o Implement the processes to different parties.
o Assign tasks to different vendors/parties
o Follow up the task status and report to client
- Team management/project management
o Assign tasks/incidents to team members.
o Follow up the tasks/incidents status and report to client.
o Provide weekly/monthly support reports to client
- Support area:
o Server room
o Network
o IT
o Applications
公司介绍
"软通动力信息技术（集团）有限公司（以下简称软通动力）是中国领先的软件与信息技术服务商，企业数字转型可信赖合作伙伴。公司2001年成立于北京，立足中国，服务全球市场。经过18年发展，目前公司在全球43个城市设有90多个分支机构26个全球交付中心，员工总数近60000人。
软通动力拥有深厚的行业积累和领先的技术实力，可以为客户提供端到端的数字化产品和服务，包括数字化咨询与解决方案、云智能与基础设施、软件与技术服务和数字化运营等；在10余个重要行业服务超过1000家国内外客户，其中世界500强企业客户超过110家，为各领域客户创造价值。
软通动力注重创新和可持续发展，以软通教育为平台，建立产学研合作、协同育人的长效机制；同时在全球设有30个能力中心，10个研究所，50+技术生态伙伴等一系列创新研发组织，不断探索前沿技术与商业应用的无限可能。
软通动力先后获得“中国软件和信息服务业十大领军企业”、“中国数字化转型领导力厂商”、“北京软件和信息服务业新领域高成长企业”、“中国大数据企业50强”等奖项，连续多年被授予“中国软件业务收入前百家企业”、“中国软件和信息业服务业突出贡献奖”、“IAOPGlobalOutsourcing100listLeaderSizeGroup”等荣誉，并拥有能力成熟度模型CMMI-DEV五级资质。"
软通动力拥有深厚的行业积累和领先的技术实力，可以为客户提供端到端的数字化产品和服务，包括数字化咨询与解决方案、云智能与基础设施、软件与技术服务和数字化运营等；在10余个重要行业服务超过1000家国内外客户，其中世界500强企业客户超过110家，为各领域客户创造价值。
软通动力注重创新和可持续发展，以软通教育为平台，建立产学研合作、协同育人的长效机制；同时在全球设有30个能力中心，10个研究所，50+技术生态伙伴等一系列创新研发组织，不断探索前沿技术与商业应用的无限可能。
软通动力先后获得“中国软件和信息服务业十大领军企业”、“中国数字化转型领导力厂商”、“北京软件和信息服务业新领域高成长企业”、“中国大数据企业50强”等奖项，连续多年被授予“中国软件业务收入前百家企业”、“中国软件和信息业服务业突出贡献奖”、“IAOPGlobalOutsourcing100listLeaderSizeGroup”等荣誉，并拥有能力成熟度模型CMMI-DEV五级资质。"
联系方式
- Email：wjtanga@isoftstone.com