长沙招聘

I. Job Aim 工作目标
To lead the store management teams in maximizing sales and profit while achieving set targets. Provide leaderships, coaching and discipline to ensure the highest standards of customer service, store presentation, inventory management and store administration are achieved within designated area of stores. Consistently ensure all company policy and procedures are implemented while striving at all times to reduce store costs. To consistently take a company wide perspective and build an environment of good team work. To leverage all cross functional relationships to achieve desired results.
带领铺管理团队实现销售和利润的最大化以达到预定目标，提供指导、培训和原则以确保所辖店铺的顾客服务、店铺陈列、库存管理以及店铺行政工作的高标准执行；保证所有公司政策及工作流程得到持续的贯彻执行，同时努力降低店铺成本；不断地打造良好的工作环境和公司发展前景；平衡各种社会关系以实现预期效果。

II. Duties and Responsibilities 工作职责
r Customer Service 顾客服务
I. Ensures all Sales Assistants are fully trained effective customer service
确保所有的店铺员工都接受了客户服务知识的全面培训
II. Ensures all customers receive customer service in good quality and advise all time
确保所有顾客在任何时候享受到的都是高品质的服务和建议
III.Ensures high level of product knowledge
确保员工具备较丰富的产品知识
IV. Ensures customer complaints are dealt with immediately and appropriately. Action to minimize is taken.
务必使客户投诉得到快速的和适当的解决，并使产生的影响最小化
V. Ensures customer service is our No.1 priority
确保将客户服务放在我们工作的第一位

r People management 人力资源管理
I. Recruits only top quality staff who meet the specific needs of the business
招募能够满足店铺良好运转的高素质员工
II. Trains and develop assistants/ supervisors skills to maximize performance
培训和发展店铺员工及管理者的工作技能以使他们的工作业绩达到最优
III.Ensures adequate staff coverage
控制适当的员工数量
IV. Manages performance of direct effectively, regardless good or poor
有效管理各种绩效表现的直接下属
V. Sets clear expectations for excellent staff
为优秀的员工建立明确的职业发展定位
VI. Ensures Sales Assistants work in a safe and healthy environment
确保员工有一个安全和健康的工作环境
VII.Delivers all Watsons policies and assist and supervise the store manager to manage all staffs
传达公司各项政策，协助并监督店长对员工的管理

r Operation Management 营运管理
I. Demonstrates a strong understanding of all company policies
对公司各项政策有准确的理解
II. Ensures that store always presents a strong visual image
确保所管辖店铺保持良好的视觉标准
III.Ensures stockrooms are maintained in a clean and tidy manner
确保店铺仓库保持清洁、整齐
IV. Ensures all staff are trained and adhere to item display of merchandising principals
确保所有员工都接受了良好的培训，严格遵守商品陈列原则
V. Implementation of POP policy
贯彻执行公司促销政策
VI. Maximizes sales per square meter by aggressive use of floor space
充分利用店铺经营面积，使单平米绩效最大化
VII.Works with buying / vendors to consistently strive for new and creative methods of presentation
与采购部和供应商共同协作不断尝试新的有创造性的商品陈列方式
VIII.Ensures top 50 sales / gross margin lines are presented well
确保销售和毛利占前50位的商品有最好的陈列
IX. Gives feedback in good quality to all departments
积极给予各部门及时的反馈
X. Predicts seasons / events, stock requirement and ensure adequate stock level
对因季节和节日导致的市场需求有充分的预见性以确保足够并适当的库存
XI. Inspects the cash current capacity of the store, ensure the cash to be consistent with the report form
检查店铺的现金流量，确保现金与报表一致
XII.Coaches the store manager to complete store inventory job
指导店长完成店铺盘点工作
XIII.Helps the store manager to control all security service of store
协助店长控制店铺的各项安全工作


r Financial Controls& Admin 财务控制与行政管理
I. Constantly strives to achieve sales budget
不断努力达成销售指标
II. Demonstrates initiative in driving sales in store
努力促进店铺销售
III.Manages stock holding to minimize markdowns and maximize margin
管理库存商品，使降价销售达到最少，使利润最大化
IV. Aggressively drives in store promotion to maximize impact
强势推动店铺促销活动并扩大影响效果
V. Monitors all aspects that controls shrinkage
全面监督并控制损耗
VI. Ensures all company policies and procedures are followed
确保贯彻所有公司政策和流程
VII.Follows the new store opening plan and progress
紧密配合公司的开店计划和进展
VIII.Be sensitive to the market information and provide rational idea to advanced managers
对市场动态敏感，及时向高级管理层提供合理建议


III.Personal Qualities&Qualifications 个性品质及任职资格
I. University / College degree holder
本科或专科学历
II. At least 3 years operational managerial position holder in chained retail operations
3年以上连锁零售企业营运管理岗位工作经验
III.Good ability in organization and leadership, good team spirit
卓越的组织和领导能力，良好的团队合作精神
IV. Ambitious, aggressive, interpersonal skills and sense of commerce and figure analysis
雄心勃勃的、办事果断，良好的沟通能力以及良好的商业意识、数字分析能力
V. Good ability in planning, prevision and problems solving
较好的计划、预见和解决问题能力

"关于屈臣氏
屈臣氏为屈臣氏集团旗下一旗舰品牌，业务遍布27个亚洲及欧洲市场，经营超过16,000家店铺，每年服务超过53亿名顾客。屈臣氏一直致力于通过为顾客提供个性化的咨询与建议，配以傲视同侪的多元化产品种类，令顾客每天都能LOOK GOOD, FEEL GREAT。
屈臣氏在中国内地490多个城市拥有超过4,100家店铺和逾6,300万名会员，是国内为大众所熟知的保健及美妆产品零售连锁店。屈臣氏在质量与创新方面建立了相当声誉，为顾客奉上令人惊喜不断和物超所值的购物环境，从而赢得顾客高度信赖。

关于屈臣氏集团
屈臣氏集团于1841年在香港创立，现已发展成全球知名的国际保健美容零售商，在27个市场经营超过16,000家商店。每年，超过五十三亿名顾客在我们全球12个零售品牌所开设的实体店铺以及电子商店上购物。
屈臣氏集团是跨国综合企业长江和记实业有限公司的成员。长江和记业务遍及超过五十个国家及地区，经营港口及相关服务、零售、基建、能源以及电讯等五项核心业务。