长沙招聘

职位描述：
Scope of Responsibilities
? Provide on premise technical support to domestic offices and Retail Direct Stores of the country.
? Execute Field Services operational procedures and standards to assure high quality services.
? Manage and improve the internal client experience and satisfaction.
? Work collaboratively with the local, regional and corporate CIS groups for providing efficient and effective support services to the internal clients.
? Be the technical champion(s) of some technologies assigned.
? Be the regional or global project(s)/initiative(s) owner when and if assigned.
? Keep commitments, execute objectives and ensure compliance with policies, procedures, and strategies of Bose and CIS as a group.
Specific Responsibilities
? Ensure compliance with CIS policies, procedures, and strategies.
? Carry out day-to-day standard operations and provide support services to the country users.
? Sourcing, procurement, coordination and management of new software, hardware and supplies of the country.
? Provide technical support of (not limited to):
o End point computing
o Server Computing
o Country websites
o Telephony/Conferencing
o Systems upgrades and patching
o Software/hardware provisions and contracts
o Local IT Asset Management
o Local IT Audit champion
o On-premise server room
o Local systems administrator
o Other technologies as emerged.
? Support of CIS ITIL processes, including Incident, Change, and Release Management.
? Support and improve support metrics and KPI’s on a continuous basis.
? Support global IT initiative and project activities for the Asia-Pacific region.
? Be the technical champion(s) if and when assigned.
o Drive technology adoption and operational aspect for the region
o Be the focal point and consultant of the technology for the team
o Evaluate the current state, design and propose future state of the technologies
o Periodic review and update on the trend of the technology
? Cover Regional Service Desk group if and when needed.
Requirements
? Client service oriented with ability to communicate technical issues in simple terms.
? Calm and polite manner when dealing with end users even in challenging situations.
? Ability to identify technical and non-technical issues and resolve effectively.
? Be able to effectively prioritize tasks, changes and incidents in line with both business and CIS requirements and allocate resources accordingly.
? Bias for action and fortitude to challenge the status quo with a results-oriented sense of urgency.
? Measurement driven with a continuous improvement mindset.
? Availability for occasional work in the evenings or weekends.
? Local lingual fluency.

关于Bose公司
Bose公司由美国麻省理工学院电气学工程教授Amar G. Bose博士于1964年创建。如今，Bose公司秉持着其“尽探索之力、享音乐之极”的理念，始终以客户利益为上，坚持不懈地专注于研发与创新。Bose公司现已诞生不计其数的创新产品和科技发明专利，并在不同领域屡获殊荣。无论在家中、车上、旅途中还是在公共场所，Bose产品已成为潮流的标志，改变了人们聆听音乐的方式。
Bose公司始终致力于为用户提供非凡卓越的聆听体验，旗下产品无不彰显出其创新和精益求精的品牌精神。
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