长沙招聘

职位描述：
1. Data Maintenance Management:
Customer
* Review SF11 (Customer Maintenance Form) completeness(include creation, modification, extension, block and delete etc.); coordinate with the Business Unit for missing information; and complete SAP system maintenance. Update the local information in the system.
* Enforce all Customer Maintenance policy and procedure
Vendor
* Review Vendor Maintenance Form completeness(include creation, modification, extension, block and delete etc.); coordinate with the Business Unit for missing information; and complete SAP system maintenance.
* Enforce all vendor Maintenance policy and procedure
Material Maintenance/ Extension/ Discontinued
* Executes material extension on specific views in the system, ensuring proper approvals are completed before processing
* Perform views maintenance as needed.
* Obtain accurate material information for systems input and recognizes when data is not consistent with standard procedures
* Initiate resolution or escalate issue with appropriate departments.
* Provide team communication on any material information such as discontinued items, seasonal items, sale status update and etc.
* Enforce all Material Maintenance policy and procedure
Pricing/ Promotion/ Sales Deal Maintenance
* Execute Price, Promotion, and Sales Deal maintenance and changes in the system
* Enforce all Pricing Maintenance policy and procedure
Record and Report Management
* Maintain a complete and accurate record in the system.
* Ensure all data maintenance records are properly filed/ archived and in accordance to the record retention policy and procedure.
* Responsible for all master data realated reports
2. Key Performance Indicator/ Metrics/ Service Level Agreement/ Process Improvement Management:
* Shall ensure that set KPIs/ Metrics/ SLAs are met and reported on a timely manner.
* The Data Maintenance Associate I in alignment with his/her immediate manager is also responsible in carrying out identified key points to improve processes within the role.
3。Customer Relationship Management (Internal and External):
Account Management
* Build and maintain effective relationships with Customers and Business Managers/ Business Unit.
* Provide high degree of one-stop-shopping for Customers and Business Managers/ Business Unit by acting as the sole contact for a wide variety of Data Maintenance related issues
* Work with appropriate personnel to reach resolution, and respond with resolution in a timely manner while respecting the relationship between Customer and Business Manager.
Communication and Collaboration
* Closely coordinate with Customer, Business Manager, Business Unit, Order Management Associate, Accounts Receivable Accountant, and etc.
* Communicate in a positive manner with all groups to ensure positive win-win relationships.
* Proactively communicate service-related issue and address root cause analysis
* Answer incoming phone calls and respond to inquiries in a timely manner and in accordance with standards and policy.
* Communicate across Order Fulfillment Process to ensure Customers’ needs are met
* Responsible for timely updates, reporting to customers, identifying issues, analyzing issue root causes and leading the resolution of those issues.
4. Internal/ External/ Sarbanes Oxley Audit Support:
* Provide support to Internal, External, and Sarbanes-Oxley audit and test.
* Provide relevant requirements and/or documents to carry out the audit on orders related transactions.
* Carry out and implement identify audit recommendation.
Requirements：
？ Working knowledge on SAP modules/ transactions. Proficency on Pricing Maintenance, Material Maintenance, SAP standard reports is preferred.
？ Proficient in MS Office Applications (Word, Excel, PowerPoint, Visio, Access, Project, and etc.)
？ Excellent Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
？ Good at English skills
？ Attention to Detail and Analytical
？ Adaptive to Fast and Continuous Change
？ Ability to Prioritize Many Tasks
？ Professional and trustworthy
？ Can work independently

好时公司，总部位于美国宾夕法尼亚州好时镇，是全球糖果业的领军者，致力于以其优质的巧克力、糖果、薄荷糖和其他美味零食为世界带来美好，并因此驰名世界。好时在全球有近21,000名员工，每天都给消费者带来高品质的美味产品。公司拥有的超过80个品牌，其标志性品牌包括好时（HERSHEY’S）、锐滋（REESE’S）、好时之吻KISSES巧克力（HERSHEY’S KISSES）、沁动爽口糖（ICE BREAKERS）和贝客诗（BROOKSIDE）。好时公司专注于在关键国际市场上实现业务增长，并在北美继续保持竞争优势。此外，好时公司在中国计划扩展巧克力以外的其他巧克力口味的品类，除了巧克力， 好时已经在中国上市了饼干， 月饼以及线下连锁甜品店等新业务。好时相信，我们能不断的为消费者点亮他们最甜蜜的一刻。

在好时，美好一直都不仅仅意味着提供美味的产品。120年来，好时致力于以公平、合乎道德和可持续地方式运营，以实现卓越经营及对社会产生积极影响。并最终为有需要的儿童创造美好未来。作为这一承诺的体现，公司创始人于 1909 年建立了弥尔顿.好时（Milton Hershey）学校，该校现由好时信托公司（Hershey Trust Company）管理。学生在该校接受免费教育、住房和医疗护理，健康成长，成为 Hershey 好时公司成功的直接受益者。