Global Customer Service Trainer
博士视听系统（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：家具/家电/玩具/礼品
职位信息
- 发布日期：2017-11-06
- 工作地点：上海-闵行区
- 工作经验：5-7年经验
- 学历要求：本科
- 职位月薪：20-30万/年
- 职位类别：培训产品开发 售前/售后技术支持主管
职位描述
职位描述：
Training Design & Delivery
- Develop and deliver product, onboarding, and technical skills content that will be used by internal customer service agents on both desktop and mobile platforms as well as instructor-led classroom training.
- Possess excellent training delivery expertise for both traditional classroom training and blended classroom settings including both virtual and online vehicles.
- Possess instructional design expertise in the areas of needs assessment, content development, and evaluation.
- Advanced graphic design ability, with development expertise required with the following tools:
o Articulate Storyline
o Adobe Creative Suite (Photoshop, Premiere)
o MS Office (PowerPoint) and iWork (Keynote) platforms
o HTML and HTML5 knowledge preferred
- Capable creative writing and copy editing skills: Draft course copy, interactive knowledge check questions, and other activities to keep learners engaged. Adapt official product-launch documentation to learner-centric formats.
Customer Service & Technical Skills
- Research and analyze new customer service training methods to determine usability in future technical training programs.
- Ensure all customer service and technical training content is relevant to the needs of the customer service agents, reflects Bose brand standards, and current product, marketing and engagement strategies.
- Evaluation: Gather customer service performance data to measure success of training programs, and update content to improve effectiveness and retention.
Project Management:
- Align schedules between translation companies and language reviewers (both internal and external)
Language Requirements:
- Fluency in English and Chinese
- Education requirements:
- Bachelor’s degree in related field and/or 5 years related work experience.
Training Design & Delivery
- Develop and deliver product, onboarding, and technical skills content that will be used by internal customer service agents on both desktop and mobile platforms as well as instructor-led classroom training.
- Possess excellent training delivery expertise for both traditional classroom training and blended classroom settings including both virtual and online vehicles.
- Possess instructional design expertise in the areas of needs assessment, content development, and evaluation.
- Advanced graphic design ability, with development expertise required with the following tools:
o Articulate Storyline
o Adobe Creative Suite (Photoshop, Premiere)
o MS Office (PowerPoint) and iWork (Keynote) platforms
o HTML and HTML5 knowledge preferred
- Capable creative writing and copy editing skills: Draft course copy, interactive knowledge check questions, and other activities to keep learners engaged. Adapt official product-launch documentation to learner-centric formats.
Customer Service & Technical Skills
- Research and analyze new customer service training methods to determine usability in future technical training programs.
- Ensure all customer service and technical training content is relevant to the needs of the customer service agents, reflects Bose brand standards, and current product, marketing and engagement strategies.
- Evaluation: Gather customer service performance data to measure success of training programs, and update content to improve effectiveness and retention.
Project Management:
- Align schedules between translation companies and language reviewers (both internal and external)
Language Requirements:
- Fluency in English and Chinese
- Education requirements:
- Bachelor’s degree in related field and/or 5 years related work experience.
职能类别： 培训产品开发 售前/售后技术支持主管
公司介绍
关于Bose公司
Bose公司由美国麻省理工学院电气学工程教授Amar G. Bose博士于1964年创建。如今，Bose公司秉持着其“尽探索之力、享音乐之极”的理念，始终以客户利益为上，坚持不懈地专注于研发与创新。Bose公司现已诞生不计其数的创新产品和科技发明专利，并在不同领域屡获殊荣。无论在家中、车上、旅途中还是在公共场所，Bose产品已成为潮流的标志，改变了人们聆听音乐的方式。
Bose公司始终致力于为用户提供非凡卓越的聆听体验，旗下产品无不彰显出其创新和精益求精的品牌精神。
更多关于bose公司的信息，敬请登录网站：***********
我们热忱欢迎您的加入，共同迎接bose这一事业带来的机遇和挑战。
想了解Bose更多招聘信息，请登陆Bose Career官方网站： ********************************************/Bose_Careers/jobs
Bose公司由美国麻省理工学院电气学工程教授Amar G. Bose博士于1964年创建。如今，Bose公司秉持着其“尽探索之力、享音乐之极”的理念，始终以客户利益为上，坚持不懈地专注于研发与创新。Bose公司现已诞生不计其数的创新产品和科技发明专利，并在不同领域屡获殊荣。无论在家中、车上、旅途中还是在公共场所，Bose产品已成为潮流的标志，改变了人们聆听音乐的方式。
Bose公司始终致力于为用户提供非凡卓越的聆听体验，旗下产品无不彰显出其创新和精益求精的品牌精神。
更多关于bose公司的信息，敬请登录网站：***********
我们热忱欢迎您的加入，共同迎接bose这一事业带来的机遇和挑战。
想了解Bose更多招聘信息，请登陆Bose Career官方网站： ********************************************/Bose_Careers/jobs
联系方式
- Email：sh@bose.com
- 公司地址：嘉里建设广场一座