长沙招聘

职位描述：
Responsibilities:
? Successfully manages the role of a frontline functional and technical resource for best practices and informal customer questions
? Provides functional and technical Level 1 post-implementation support for all the mainland Chinese Valdi-TCC clients via support calls, emails and onsite support when required
? Manages customer relationships and serves as the point of escalation and the voice of our customers
? Establishes relationships proactively and grows customer intimacy with the product
? Focuses on account expansion and revenue generation by identifying potential opportunities with existing customers
? Identifies attrition risks and collaborate with internal and external stakeholders to mitigate cancellation of contracts
? Occasionally provide functional training to customers
? Engage with the service/support team as a customer advocate to ensure speedy resolution of customer issues
? Engage with the professional services team as a customer advocate to ensure successful deployments
? Work with the development teams to escalate and prioritise customer issues and enhancements
? Lead and manage weekly/monthly/quarterly meetings with customers and other stakeholders
? Work in a matrix environment with team members and managers both local and international
? From time to time work on any other tasks as assigned by the management

Requirements:
? Experience in the financial markets both equity and derivatives with broad experience in the full front to back electronic trading industry will be advantageous
? Previous working experience in the vendor space or use of Equities or Derivatives trading platforms would be a plus
? Successfully managed customer engagements to completion with direct customer advocacy and engagement in an account management or relationship management capacity
? Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
? Strong verbal and written organizational, presentation, and communication skills
? Customer service oriented and believe in teamwork, collaboration, adaptability & initiative
? Demonstrated success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
? Mature, capacity to operate in a high stress, a go-getter who does not fear rejection
? Willingness to travel based on customer and business needs
? Speaks Mandarin and English

SunGard —— 全球最大的金融IT服务提供商

我们在全球金融领域
SunGard是世界领先的软件和技术服务企业，在全球70多个国家拥有超过17000名员工，服务近25000家客户。SunGard为金融服务、教育和公共部门提供软件和流程解决方案，亦提供灾难恢复服务、IT托管服务、信息连续性咨询服务和业务连续性管理软件。SunGard是全球最大的私有软件和服务企业，年收入45亿美元，位列2011美国财富500强第480位；

全球超过20万亿的资金是通过SunGard资产管理解决方案来处理的；仅通过SunGard的GMI和Phase3处理的日交易就超过500万笔； 纳斯达克买卖盘流量的70％是通过SunGard系统处理的；
70多个国家800多家银行，包括《The Banker》排名世界五大银行使用SunGard资本市场和投资银行解决方案系统；
保险业务服务超过2500位客户，全球财富500强中的50家保险公司，有超过一半的企业在使用SunGard的iWorks保险解决方案；

超过100，000名财富顾问使用SunGard的财富管理解决方案，超过1900个资产经理人、650个发行商和270个交易商组成500个全球交易终点连接到STN；
超过400家对冲基金和资产管理机构在使用SunGard的另类投资解决方案；
全球40多个国家中，有超过2500个机构使用SunGard来进行流量和风险控制；
全球超过2500家客户依赖Global Trading技术帮助其开源节流、保护资产；

据全球领先商业信息公司Datamonitor提供的信息，SunGard是继Oracle和SAP之后的全球第三大应用软件供应商；
英国权威金融领域杂志《Continuity，Insurance & Risk》已史无前例的第五次将SunGard评为年度服务供应商；
资本市场行业的技术供应商第一名（American Banker/Fintech 100评选）；
在福布斯私有企业排行榜中位列私有软件和服务企业第一名。

我们在中国金融领域
- 服务中国8家金融交易所中的5家
- 中国 165 家期货公司中有100家是金仕达客户
- 最大的证券软件开发商之一，服务近70 家***客户
- 中国最大的黄金软件开发商，中国超过50%的黄金交易客户在使用金仕达系统
- 服务中国近20家银行，包括中国10大银行中的7家

更多信息请访问 www.sungard.com
中国地区网站：http://www.sungard.cn