长沙招聘

职位描述：
Main Job Tasks and Responsibilities：
1. Handling high levels of Desktop/Laptop Support requests
2. Working to resolve or escalate helpdesk tickets in our internal case management system
3. Providing expert technical support to all users, including senior management and VIPs
4. Providing face-to-face support to end users for hardware and software issues
5. Diagnosing and solving hardware/software faults and resolve technical hardware and software issues
6. Configuring and installing new computers using standard software image and packages
7. Logging customer/employee queries, analyzing call logs to spot trends and underlying issues
8. Respond to requests for technical assistance via phone, instant messaging, email, helpdesk case and face-to-face.
9. Redirect problems to appropriate resource, identify and escalate situations requiring urgent attention
10. Track and route problems and requests and document resolutions.

Skills & Experience：
1. Knowledge of Active directory
2. Hands on Windows 10 and Mac OSX operating system experience
3. MS Office 2016 and Office 2016 for Mac
4. Basic knowledge of Lenovo Thinkpad & Apple Mac Hardware
5. Knowledge of Casper server and Apple laptops troubleshooting
6. Hands on Enterprise Lync solution and Skype for business client.
7. Hands on O365 cloud and Microsoft Skype for business
8. Knowledge of Duo security technology.
9. Basic Knowledge of SCCM client.
10. Basic troubleshooting knowledge of Networking.
11. Experience with mobile devices (Apple & Android)
12. Experience with McAfee Antivirus software
13. Basic knowledge in helpdesk call routing system: Interactive intelligence
14. Experience with a helpdesk case management system: Service Now
15. Basic knowledge of Pulse Secure, Easy connect and MDM Intune

Key Competencies：
1. IT related Degree or Diploma with 3+ years’ experience in a related discipline
2. Excellent English; oral and written communication skills are mandatory in this role
3. Fluent Mandarin or other Asian languages highly desirable
4. No travel restriction
5. Ability to learn in a fast-paced environment
6. Customer service orientation

工作时间：Must be flexible to do varied daytime shift work for example 7:00am - 3:30pm, 8:00am - 4:30pm and 9:00am - 5:30pm. These times will vary throughout the year and change in accordance to global daylight savings changes and support requirements.

薪资： 10-15K（根据个人背景而定）
福利：五险一金，人身意外保险，员工活动，节假日福利


工作地址
北京市东城区东长安街1号东方广场西三(W3)办公楼15层1508室(1/5号线东单地铁站)

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。