长沙招聘

职位描述：

Job Description & Responsibilities

We are looking for candidates who is passionate in helping transform businesses to become more customer-centric, especially in a digital era. Candidate should have a strong passion for following new digital trends and technologies, has the ability to think outside the box around how these technologies can deliver a superior customer experience, and have hands-on experience with marketing / sales / service strategy and technologies, e.g. cross-channel campaign systems, CRM, cloud-based enterprise applications etc (Not necessarily all, but exposure to some will be extremely beneficial). Capabilities we're looking for include:

• Lead customer experience strategy and design of customer solutions leveraging customer analytics/insights on experience pain-points;
• Experience in transforming marketing, sales, or service interactions across a multi-channel environment (digital, retail, sales and service staff, agent etc);
• Translate organisation customer vision into specific value propositions for different segments;
• Experience in taking an "outside-in" approach to understanding customers via a variety of Customer Experience Management technology solutions and market research approach; use actionable customer insights to drive changes in the business;
• Experience with NPS or other forms of customer measures, and understanding of challenges / benefits in tracking and improving these metrics;
• Developed benefits / business case associated with transformation initiatives for customer insights & analytics to drive customer initiatives;
• Strong appreciation of defining business scenarios for analytics team to identify acquisition, upsell, cross-sell, or retention opportunities;
• Experience in designing end-to-end customer journeys, particularly with the addition of how mobility is used in modern day experiences across a multi-channel business model;
• Experience with marketing and sales systems (e.g. CRMs, cross-channel campaign systems, leads management systems, digital marketing etc);
• Ability to lead workshops with business stakeholders to solve challenging business problems;
• Strong ability to lead and drive solution development on client projects (will lead senior consultants / consultants on projects); and
• Focus industries: FS (Banking, Insurance).

Requirements

• Bilingual in English and Chinese (Mandarin/Cantonese);
• Minimum Bachelor’s degree in Business, Computer Science, Engineering or equivalent degrees;
• Client-facing consultancy skills;
• Excellent written and verbal communication, presentation and interpersonal skills;
• Proven track record of leadership, coaching and mentoring of junior staff;
• Team player with the ability to work collaboratively and independently;
• Strong time management skills with the ability to prioritize, manage expectations and meet deadlines while working on multiple requests; and
• Ability to work creatively and analytically in a problem-solving environment.

普华永道 - 中国內地、中国香港及中国澳门
普华永道中国內地、中国香港及中国澳门成员机构根据各地适用的法律协作运营。整体而言，员工总数超过17,000人，其中包括超过600名合伙人。
   
无论客户身在何处，普华永道均能提供所需的专业意见。我们实务经验丰富、高素质的专业团队能聆听各种意见，帮助客户解决业务问题，发掘并把握机遇。我们的行业专业化有助于就客户关注的领域共创解决方案。

我们分布于以下城市：北京、上海、香港、沈阳、天津、大连、济南、青岛、郑州、西安、南京、合肥、苏州、武汉、成都、杭州、宁波、重庆、长沙、昆明、厦门、广州、深圳、澳门、海口。