长沙招聘

职位描述：
This bilingual position is part of the Global Shared Services myHR Support Center which offers one-stop shopping to employees and retirees across a variety of services provided.

As the focal contact person for China-based GSS HR operations, he/she is typically responsible for processing of HR data, regular communication and reporting, responding to customer questions and needs, research and problem solving, project participation and coordination, auditing of systems information, and conducting training if needed.

Major Duties/Responsibilities:
HR System Support to ensure both the client groups and GSS HR are positioned to enable managers and colleagues to effectively manage their work-life decisions and transactions in a service center model
- Play the role of owner for Employee Central
- Reviewing CRM Ticket Metrics
- Initiate and process HR transaction in the system
- Manage pending issues by working with global GSS HR team
Lead GSS HR projects as assigned to ensure the most optimal operation model by working with various HR groups and client groups
- Set up and optimize GSS HR operation models
- Work with HR consulting team in the implementation of HR project in client group
- Partner with HR consulting team in improving HR processes
- Lead assigned projects for development need
- Assist in the completion of any other daily team responsibilities or special projects
GSS HR process optimization in order to provide different types of client groups with best-in-class service model
- Provide backup support to team members away from the office
- Lead to execute the process optimization projects to best suppoprt business continuity by possibly including other global sites of GSS.

Internal/ External/ Sarbanes Oxley Audit Support:
- Responsible in providing support to Internal, External, and Sarbanes-Oxley audit and test.
- Provide relevant requirements and/or documents to carry out the audit on orders related transactions.
- Carry out, implement, and document process on the identified audit recommendation.

Ad-hoc GSS HR support required
Competency Requirements

Analysis and Decision Making
Systematically gathers information from a variety of sources, analyzes information, identifies implications of data, draws appropriate conclusions, generates viable alternative solutions to a question or problem, and evaluates the consequences of choosing each alternative. This includes recognizing when a problem exists and taking proactive steps to resolve the problem.

Managing Multiple Priorities
Sets priorities, plans, and coordinates work activities to maximize productivity. Remains focused on the priorities for the day and avoids being sidetracked by less important tasks and activities. Develops plans with long-range horizons based upon sound knowledge of the needs of the organization, function, and/or client/ customers. Anticipates obstacles and develops contingency plans for their use in the event a plan becomes unworkable. Prioritizes objectives to enable the selection allocation of attention and resources.

Interpersonal Relations
Establishes and maintains constructive and effective relationships built upon trust. Uses diplomacy and tact to diffuse even high-tension situations. Works to find common ground and mutually beneficial solutions to conflicts. Relates well to all kinds of people, up, down and sideways, inside and outside the organization. Can represent his/her own interest and yet be fair to other groups. Viewed by others as a team player.

Dependability
Takes ownership of work and ensures it is completed accurately, efficiently and on time. Works with a sense of urgency, enthusiasm, commitment and persistence in the face of obstacles or adversity. This includes being reliable, trust and accountable for completing work activities; rejecting excuses for failure; following the organization’s rules and expectations; complying with all laws and regulations; and maintaining focus on productivity and bottom-line results.

Building Talent Capability
Builds talent capability throughout the organization through recruitment, performance management, workforce planning, succession planning, career development, and diversity initiatives. Partners with the business and HR to forecast future talent needs and develop clear objectives and processes for Succession Planning. Supports the business and HR in identifying key talent/hi-potentials, providing a set of integrated tools and assessment processes to support the placement, development and calibration of key talent. Develops policies and programs for effective management of the people resources of the corporation.

Other Knowledge and Ability Requirements
? A detail-oriented, logical, and methodological approach to problem solving. Understands the underlying issues and components of a problem or opportunity and perceives complex cause-and-effect patterns. Identifies patterns and trends from past experiences that relate to a current situation and uses that knowledge to come up with creative solutions and new ideas.
? Superior communication skills, written and verbal, able to effectively address all levels within the organization.
? Works cooperatively as a member of a team and is committed to the overall team objectives rather than own interests
? Uses available technology to improve personal performance and ability to contribute to the business i.e.) MS Office, SAP, etc.
? Listening and conflict resolution skills with sensitivity to others’ needs.
? Business and process knowledge and a commitment to continuous improvement.
? Effective project manager, who defines a project, develops the overall project plan with clear deliverables and timeline and manages the project team.

Requirements:
Education: ? Bachelor’s deree in HR or equivalent education or experience
Experience:
? 4+ years of experience in HR. 2+ years in generalist role
? Demonstrated ability to manage multiple projects
? Experienced in process re-design, organization re-design and leading HR change.
? Previous experience in building HR capabilities, employee relations, staffing and training and development is a plus
? Demonstrated ability to interact effectively with and influence the decision making of senior management

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