长沙招聘

职位描述：
-To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.
-Provide quotation and answer the questions from overseas regarding to existing customer
-Track shipment
-Organize independent/ 3rd party surveys for damaged/ pilfered shipments on behalf of customer/ their appointed agents if any as requested, or our operations team
-Check GSU/Navigator system to ensure that all the mandatory milestones are updated within the set timeframe
-monitor and ensure GSU/Navigator system in FAMS is timely completed and entered by OP
-Create simplified/ local work instructions for both CS and operations to follow based on SOP by Account Owners
-Respond to ad-hoc rate requests direct from customers
-Take customers feedbacks/ complaints, documenting the same in the record and escalating to the CS Manager for advice and resolution
-Maintain issue logs for accounts handled and ensuring all issues are attended and responded to timely with proper documented evidence
-Attend relevant customer meetings as required of the business, with the presence of the CS Manager, Sales or Account Managers
-Provide feedbacks or intelligence with relevance to the accounts handled, with customer retention in mind.
-Supervise a team of customer service specialists, who will be responsible for a group of accounts
-Other duties as assigned

Requirement
-At least 2 year ocean operation experience in freight forwarding industry
-Mandarin and English language proficiency
-Good interpersonal skills, able to communicate well with both internal and external parties 举报 分享

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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