长沙招聘

职位描述：

有伺服电气的研发或应用背景。 沟通能力好， 适应客户的技术支持。

1. Supply quick answers to TSC2 (Technical support Center L2) based on expertise knowledge of Motion products.

2. Analyze the problem described in case details, communicate with TSC2 or customer when the description is not clear.

3. Reproduce the customer issues, identify the root cause and find the solution or workaround of the problems in the laboratory.

4. Report the bugs (PCR) found in the cases to a specific database.

5. Work with design team for technical analysis if needed.

6. Travel to customer site to investigate the problems and write the visit report for further study.

7. Publish technical information: Resolutions, FAQs, etc.

8. Keep a high level of product expertise by auto-training and attending internal seminar.

9. Participate to “new product” projects: attend field tests, reading of pre-versions of product documentation.

Skills: Experienced in motion/servo application, prefer to have electrical or firmware design of servo drive product. Has the basic knowledge of OEM machine control system, including controller, drives and communication protocols (MB SL, MB TCP, SERCOS, EtherCAT, CAN, etc.)

Language: Good in English reading and writing

Education: Bachelor degree or above, Major in automation or EE

Customer oriented and be able to work under pressure, open mind to solve critical problems

Collaborative, willing to share and work with technical or non-technical person

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