Global service specialist(磁共振)
飞利浦(中国)投资有限公司 Philips (China) Investment Co.,Ltd.
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:多元化业务集团公司
职位信息
- 发布日期:2017-08-12
- 工作地点:苏州
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 职位月薪:1-1.5万/月
- 职位类别:售前/售后技术支持工程师 售前/售后技术支持主管
职位描述
职位描述:
In this role, you have the opportunity to
- Support of the Global Fast Response Team for the assigned market and providing technical guidance and support to the MR Field Service Organization to resolve complex magnet problems and magnet product issues related to: Magnet Quenches, Magnet Recovery, De-Icing, Thermal Cycles, New Product Introduction, Transfer of Knowledge, Assigned Service Escalations, and Remote Support
You are responsible for
- Drive global magnet service strategies (i.e.: Certified Touch, FRT, Dedicated Magnet Service Model, etc.)
- Lead/Support FRT network for assigned markets and mobilize as needed for any critical MR Magnet service needs
- Act as primary interface between MR Field Service Organization/FRT and Latham Factory
- Collect and analyze data (Magnet Monitoring reports, C3 and Latham Hot List, Site Audit Checklist) from field for problem and quench sites
- Instruct and Certify MR Field Service Engineers on various magnet principle training curriculums
- Analyze data, create reports and dashboards to track markets performance with respect to quenching and out of spec. conditions (Red Sites) and develop strategies with market for problem resolution
To succeed in this role, you should have the following skills and experience
Job Knowledge, Skills, Education, and Experience Requirements
- 5+ years servicing MR equipment required, 10 years preferred.
- Demonstrated skills and experience with magnet technology.
- Experience with electronic circuit boards, processors and computer hardware including applications and programming. PC competency. Demonstrate electronics and mechanical ability.
- Excellent verbal and written communication skills.
- Proficient at resolving problems remotely
- Ability to work cohesively and effectively with employees at all levels / departments of the organizations.
- Demonstrated leadership skills.
- Disciplined and timely use of customer escalation tools and processes.
- Be available 24 x 7 via phone or pager
- Self-starter, self-motivated
Physical Demands and Work Environment
- Location tentatively in Suzhou, China (location negotiable)
- Travel as required according to business requirements
- May be required to be available 24 x 7 via phone or pager.
- May sit or stand for long periods of time while talking on a phone/headset.
- Carries or pulls up to 40+ lbs. of test equipment.
- Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs.)
- Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
- May work from ladders or scaffolding, on occasion.
- Potential exposure to hazardous physical, chemical, and biological agents.
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In this role, you have the opportunity to
- Support of the Global Fast Response Team for the assigned market and providing technical guidance and support to the MR Field Service Organization to resolve complex magnet problems and magnet product issues related to: Magnet Quenches, Magnet Recovery, De-Icing, Thermal Cycles, New Product Introduction, Transfer of Knowledge, Assigned Service Escalations, and Remote Support
You are responsible for
- Drive global magnet service strategies (i.e.: Certified Touch, FRT, Dedicated Magnet Service Model, etc.)
- Lead/Support FRT network for assigned markets and mobilize as needed for any critical MR Magnet service needs
- Act as primary interface between MR Field Service Organization/FRT and Latham Factory
- Collect and analyze data (Magnet Monitoring reports, C3 and Latham Hot List, Site Audit Checklist) from field for problem and quench sites
- Instruct and Certify MR Field Service Engineers on various magnet principle training curriculums
- Analyze data, create reports and dashboards to track markets performance with respect to quenching and out of spec. conditions (Red Sites) and develop strategies with market for problem resolution
To succeed in this role, you should have the following skills and experience
Job Knowledge, Skills, Education, and Experience Requirements
- 5+ years servicing MR equipment required, 10 years preferred.
- Demonstrated skills and experience with magnet technology.
- Experience with electronic circuit boards, processors and computer hardware including applications and programming. PC competency. Demonstrate electronics and mechanical ability.
- Excellent verbal and written communication skills.
- Proficient at resolving problems remotely
- Ability to work cohesively and effectively with employees at all levels / departments of the organizations.
- Demonstrated leadership skills.
- Disciplined and timely use of customer escalation tools and processes.
- Be available 24 x 7 via phone or pager
- Self-starter, self-motivated
Physical Demands and Work Environment
- Location tentatively in Suzhou, China (location negotiable)
- Travel as required according to business requirements
- May be required to be available 24 x 7 via phone or pager.
- May sit or stand for long periods of time while talking on a phone/headset.
- Carries or pulls up to 40+ lbs. of test equipment.
- Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs.)
- Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
- May work from ladders or scaffolding, on occasion.
- Potential exposure to hazardous physical, chemical, and biological agents.
职能类别: 售前/售后技术支持工程师 售前/售后技术支持主管
关键字: 磁共振 服务工程师 service engineer
公司介绍
荷兰皇家飞利浦公司是一家领先的健康科技公司,致力于在从健康生活方式、疾病预防、到诊断、治疗和家庭护理的整个“健康关护全程”,凭借先进的技术、丰富的临床经验和深刻的消费者洞察,不断推出整合的创新解决方案,助力健康医疗系统实现四重目标——提高大众健康水平、提高医护人员满意度、改善患者体验,并降低关护成本。飞利浦的愿景是通过有意义的创新,令世界更健康、更可持续的发展,到2030年每年改善25亿人的生活。
飞利浦公司总部位于荷兰,2021年销售额达172亿欧元,在全球拥有大约78,000名员工,销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。
在飞利浦,每一个人,都至关重要。这是我们始终坚持的信念。在飞利浦,你将用数字化驱动有意义的创新,积极影响自己与数十亿人的生活,践行改善人类生活的使命。我们全心营造多元包容的工作环境,平等互助的工作氛围,让你的独特之处得到充分尊重和欣赏,鼓励你释放真我,以梦为马,不负韶华。本着 “立足中国,辐射全球” 的理念,我们通过布局广泛的业务线,为你带来广阔的平台、丰富的学习资源、多样的内部发展机会,助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。
创美好,做真我,迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。
飞利浦公司总部位于荷兰,2021年销售额达172亿欧元,在全球拥有大约78,000名员工,销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。
在飞利浦,每一个人,都至关重要。这是我们始终坚持的信念。在飞利浦,你将用数字化驱动有意义的创新,积极影响自己与数十亿人的生活,践行改善人类生活的使命。我们全心营造多元包容的工作环境,平等互助的工作氛围,让你的独特之处得到充分尊重和欣赏,鼓励你释放真我,以梦为马,不负韶华。本着 “立足中国,辐射全球” 的理念,我们通过布局广泛的业务线,为你带来广阔的平台、丰富的学习资源、多样的内部发展机会,助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。
创美好,做真我,迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。
联系方式
- Email:ruby.chen@philips.com
- 公司地址:上海市静安区灵石路718号A1栋 (邮编:200233)
- 电话:13774217703