长沙招聘

职位描述：
职能：
Diagnoses and responds to routine problems through interactions with end users;
Provides help-desk support for both local and remote users;
Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions;
Participates in installation, configuration, and upgrades of software and hardware;
Provide the necessary support during the new employee onboarding and off boarding, strictly follow the HDD retention policy from Mattel Group.
Provides end-users software support and troubleshooting;
Maintains all the related documentations;
Assists with MNS team on network support and troubleshooting;
Assists with support team on e-mail system administration;
Communicates effectively, and escalates difficult problems to the IT Manager;
Logs and tracks help desk incident reports;
Maintains current knowledge of relevant software and hardware applications;
Ensures that all problems are prioritized, tracked, logged, assigned for resolution, and communicated appropriately with ticketing system;
Provide support with IT Manager in occasional system-wide upgrades;
Provides end users support for Applications, Printers, Mobile Telephony, and Audio Visual devices;
Supports end users by coordinating Global Desktop Refreshes and making local IT purchases;
Maintains local backup to ensure all the processes follow the policies and procedures from GIT;
Maintains local hardware inventories to assist the global and regional teams in prioritizing assets;

要求：
Strong Project Delivery experience;
Proven experience in delivering technology solutions in multiple location;
Adapts to different situations, circumstances, and roles;
Desktop Operating System: Windows XP and Windows 7 (MAC OS as a plus);
Desktop Software: Microsoft Office, Outlook Email Client, Lync, Citrix, VPN, Adobe suite;
Active Directory experience strongly preferred;
Knowledge of PC applications, PC hardware, Windows OS, mobile devices and other network devices;
Knowledge of Microsoft server roles;
Experience with Anti-virus software and Malware removal software. 举报 分享

上海中智项目外包咨询服务有限公司是中智上海全资子公司，发展至今，经与几千家各个行业的企业成功合作，服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等，其中全球500强企业占比超过50%，涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业，并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。