长沙招聘

职位描述：
职位描述Key Responsibilities

1. Achieve the sales target
- Monitor and follow up boutique manager to achieve sales target
- Analyze and monitor boutiques performance KPIs, and propose action plan
- Participate in proposing commission scheme, to motivate boutique sales
- Organize feedbacks to Retail Director and Retail Manager on market trends, local competition, customer needs etc. to improve the strategic plan
- Coordinate with Retail/PR/MKT to build brand equity in local city/province to optimize Boutique performance
- Handle local event and boutique animation sales

2. Boutique Operation in compliance way
- Ensure boutiques operation according to predefined SOP
- Ensure boutique operating policies and procedures comply with Richemont requirements and the Group’s policies
- Regular visit boutique and provide feedback to boutique manager on boutique operation, sales and KPIs performance, service and staff development
- Coordinate with internal functions (VM, Merchandizing, CRM, Training, PR, Marketing…), to support boutiques’ performance meet VCA request.
- Ensure boutique image aligned with VCA standard in collaboration with VM functions

3. Prestige level of service
- Standardize boutique service/ after sale service criterion and procedure to improve customers’ experience and satisfaction
- Monitor service level through Mystery Shopping Survey, develop and implement action plan in collaboration with training function
- Coordinate with CRM team, ensure the implementation of CRM activities and strategy in boutiques: customer retention and upgrade, new VIP recruitment, CDB collection etc.

4. Team Management
- Select and recruit staff according to VCA standard
- Communicate the Mason’s objectives and vision with boutique managers / staffs
- Animate team performances: set clear roles and responsibilities, set appropriate objectives and KPIs, control their fulfillment, ensure regular and appropriate feedback
- Provide training, coaching & feedback for boutique staff’s career development
- Retain people by motivating team to gain job satisfaction

5. Others
- Prepare monthly report and analysis: sales, staff performance, competitor sales analysis…etc.
- Monthly attendance and commission check
- Boutique T&E control
- Take lead in new boutique opening


任职要求Qualification
- In depth knowledge of product and industry
- Excellent understanding of the selling process and of customer behaviour
- Good communication and negotiation skills
- Leadership skill is vital, to give direction to and nurture the commercial team
- Prefer frequent traveler (50% of work time not in the office)
- Having at least 8 years’ experience in luxury retail sales, while at least 3 years in management role
- Having strong analytical skill


公司描述Company Intro
作为全球领先的奢侈品集团之一，历峰集团Richemont由19家品牌组成。每一家品牌都像一个小家庭，在秉持进取精神和尊重传统的基础上面向国际市场开展业务。我们将非凡艺术与工匠精神应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。
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历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一，历峰集团(Richemont)由21家Maison组成，每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上，每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长，同时充分发挥自身独特的美学鉴赏力，与时下最流行的时尚相融合，引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务，并设有地区共享服务平台。这些服务向每一家Maison提供支持，确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史，如今我们也应当着眼未来，因此，我们邀请您加入我们，共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地，历峰集团(Richemont)的每一家Maison都独具特色，拥有各自的发展历史。在整个历峰(Richemont)集团，诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识，并与当代工艺技巧和技术融为一体。