长沙招聘

职位描述：
岗位职责：
The Windows Operations Desktop Team is dedicated to supporting the firm's global plant of 180,000+ Windows desktops, laptops and virtual PCs. We provide service and support to internal teams and senior VIP clients on Windows Platform and desktop application-related issues as well as closely cooperate with the Engineering, IT Security, Service Desk, Desk Side Support teams and third party vendors to handle escalations, provide documentation, resolve complex technical issues and implement new products across the plant.
   
任职要求：
Skills required:
· Experience supporting Windows PCs preferably at level 3 in a demanding, large networked global enterprise environment with at least 500 PCs
· Experience in at least one of: SCCM / Desktop Build Systems/OS installation tools/Appsense/Bigfix or similar configuration tools.
· Proficiency in creating documentation for end users and support personnel
· Experience in troubleshooting
· Splunk or similar performance tools
· Kernel debugging
 
Skills Desired:
· Microsoft Certified Desktop Support Technician (MCDST)
· ITIL-based service management 举报 分享

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。