长沙招聘

职位描述：
PRINCIPAL OBJECTIVES:
Associate Manager, eCommerce- Customer Service is responsible for managing customer service team and improving the service quality of official sites and online marketplace store, including Tmall etc. The target is to maintain good customer relationship to achieve ecommerce target sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Set up service level and rules, and initiate new projects to improve customer satisfaction
? Manage CS team’s working schedule, monitor the service quality
? Monitor all order fulfillment related tasks at warehouse
? Partner with accounting team to complete refund, invoice, accounting closing etc. work
? Analyze feedbacks from consumers and share to related teams
? Assist senior ecommerce manager and other ecommerce teammates to work on other ecommerce related projects.

QUALIFICATION REQUIREMENTS:
? Strong leadership, team building and mentoring abilities
? Deep understanding of customer service
? Good organization capability and strong communication skills
? Fast learner, diligent and positive working attitude
? Good Chinese copy-writing skills is a plus
? Multi-task and detail-oriented
? Passionate about sports, participate in sports at least weekly basis

EDUCATION and/or EXPERIENCE:
? College degree or above
? 5+ years of working experience, with minimum 2 years’ experience of customer service manager

LANGUAGE SKILLS:
? Proficient in English or Cantonese is a plus 举报 分享

About
用激情、设计和不断创新让运动者更强。
To make all athletes better through passion, design, and the relentless pursuit of innovation.

使命
Mission

Under Armour 的使命简单而直接：用激情、设计和不断创新让运动者更强。我们的团队打造全球最具革新性的功能性运动装备。为保证产品有***的品质以及帮助运动者有***的表现，Under Armour在设计所有产品时都会设身处地地从运动者
的角度考虑。因此，当你穿起Under Armour的产品时，你的运动表现会发挥得更好。

At Under Armour, our mission is simple: to make all athletes better through passion, design, and the relentless pursuit of innovation. Our team works to build the world’s most innovative performance products. Everything we make is designed with the athlete in mind to ensure the very best quality and performance. When you put on an Under Armour product, it’s making you better.

公司概况
Company Overview

Under Armour 创立于1996年，由曾经担任美国马里兰州大学美式足球队队长的 Kevin Plank 所成立，以快干排汗的强力伸缩运动衣为最初的开发目标产品，旨在令运动者在运动时保持涼爽、干燥和轻盈，表现更为出色。自始，Under Armour 日渐发展成为一个创新运动品牌，提供适合男女运动者及青年运动者的功能装备及配件。

It all started in 1996 when Under Armour CEO and founder Kevin Plank created the original performance T-shirt that wicked sweat and regulated body temperature to make athletes cooler, drier, lighter, and better. Since that first T-shirt, Under Armour has grown into the most innovative brand in all of sports with gear for ***, women, and youth.

Under Armour的全球总部位于美国马里兰州的巴尔的摩，并在丹佛、香港、多伦多、广州、上海及阿姆斯特丹设立地区办公室。Under Armour的产品遍布全球至少85个国家。Under Armour全资附属公司MapMyFitness为全球***的线上健身社群之一。

Located in Baltimore, MD, Under Armour can be found in more than 85 countries and has offices in Denver, Hong Kong, Toronto, Guangzhou, Shanghai and Amsterdam. Under Armour's wholly owned subsidiary, MapMyFitness, powers one of the world's largest Connected Fitness communities.