知名外资在线酒店预订网站招聘-英语粤语客服专员
万宝盛华企业管理咨询（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：中介服务
职位信息
- 发布日期：2017-07-12
- 工作地点：上海-长宁区
- 招聘人数：1人
- 学历要求：大专
- 职位月薪：6.9-7千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Job Title: Customer Service Agent
Department: Customer Service
Reporting to: Customer Service Supervisor
General Scope:
Handle hotel and supplier queries and other demands received by the Operations team, and ensure that FIT bookings are converted to closed sales in compliance with set service levels, business targets and standard operational procedures.
Key Responsibilities:
- Confirm bookings from allotment and free sale.
- Clear pending bookings which do not have a supplier reference within 24 hrs.
- Clear on request bookings within 24 hrs.
- Close cancelled bookings.
- Provide alternate accommodation for denied bookings within 48 hrs; for check-in date in 48 hrs, alternative accommodation need to be provided within 24 hrs.
- Respond within 24 hrs to all customer email requests during office hours.
- Must able to provide correct quote / rates according to requirements, should be replied according to time frame.
- Liaise with Supervisor to resolve customer issues –If issue is ongoing to then liaise directly with hotels and suppliers to close complaint.
- Identify and solve system errors and limitations, report to Supervisor and I.T.
- Retain and convert business via providing an uppermost level of customer service.
- Follow up mapping and payments with the accounts department.
Qualifications and Experience:
- Experience in customer service.
- Experience with an online booking system.
- Experience in the Travel industry.
- Good knowledge of each country specific requirements.
- Good English and Cantonese skills (writing and verbal).
Key Competencies:
- Customer Focus
- Problem solving
- Interpersonal skills
- Communication skill
- Team work
- Result driven
- Planning and organizing skills
- Time management
- Negotiation skill
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Job Title: Customer Service Agent
Department: Customer Service
Reporting to: Customer Service Supervisor
General Scope:
Handle hotel and supplier queries and other demands received by the Operations team, and ensure that FIT bookings are converted to closed sales in compliance with set service levels, business targets and standard operational procedures.
Key Responsibilities:
- Confirm bookings from allotment and free sale.
- Clear pending bookings which do not have a supplier reference within 24 hrs.
- Clear on request bookings within 24 hrs.
- Close cancelled bookings.
- Provide alternate accommodation for denied bookings within 48 hrs; for check-in date in 48 hrs, alternative accommodation need to be provided within 24 hrs.
- Respond within 24 hrs to all customer email requests during office hours.
- Must able to provide correct quote / rates according to requirements, should be replied according to time frame.
- Liaise with Supervisor to resolve customer issues –If issue is ongoing to then liaise directly with hotels and suppliers to close complaint.
- Identify and solve system errors and limitations, report to Supervisor and I.T.
- Retain and convert business via providing an uppermost level of customer service.
- Follow up mapping and payments with the accounts department.
Qualifications and Experience:
- Experience in customer service.
- Experience with an online booking system.
- Experience in the Travel industry.
- Good knowledge of each country specific requirements.
- Good English and Cantonese skills (writing and verbal).
Key Competencies:
- Customer Focus
- Problem solving
- Interpersonal skills
- Communication skill
- Team work
- Result driven
- Planning and organizing skills
- Time management
- Negotiation skill
职能类别： 客服专员/助理
公司介绍
万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。
联系方式
- Email：manpowerrecruiting@163.com
- 公司地址：华苑产业园海泰大道