长沙招聘

职位描述：
学习督导:
作为客户服务团队的成员，与销售和教师团队紧密合作，为每位EF学员在EF的学习提供良好的服务。

岗位职责：
1. 班级管理

开班前学员个人学习档案和相关资料的建立；

与教务部门合作，在新开班前为学员/学员家长做入门指导课；

在新课程开始阶段与任课老师取得沟通，确认新生级别是否需要调整；

公开课及家长会之前，与老师取得充分沟通，积极做好准备；

定期跟班做课堂观摩，了解班级学员学习情况并做好记录；及时沟通孩子在校学习情况，并听取家长的反馈意见，做好记录；

定期电话邀约家长到校参与公开课及课程结束前的家长会，协助任课老师组织进行这些工作；

及时对班级的学习进度和学员情况在Odin系统里更新，并有效处理学生插班，转班，转校及停课等事宜；

及时处理学员/家长投诉，并跟进学员/家长们提出的意见；

完成续读销售指标，达成推荐销售；

2. 日常工作

制定每日工作计划，并确保当日完成；

及时收发邮件，保证内部沟通的顺畅；

及时向任课老师更新学员信息，并保持定期的沟通交流；

协助市场部门组织进行各种校内外生活俱乐部活动及节日晚会等；

发掘潜在客户需求，及时将信息反馈给销售部门进行跟进；

能力要求：

性格外向，充满朝气并积极向上
擅长与人交流
有亲和力及耐心
能够保持专业的形象和工作风格
有效管理压力
对客户的需求非常敏感
注重工作细节、计划性强

资格要求：

大专及以上学历，有教育行业经验者优先
热爱文化教育行业,享受多元化文化环境下工作
掌握英语口语交流技巧
有爱心和安全意识，喜欢小孩，如有幼托经验的优先考虑
周末上班，周中休息
具有团队合作精神热爱文化教育行业
熟练掌握Office软件
办公地点：1SM广场校区：二环路东二段SM广场3楼
2顺城校区：顺城大街218号3楼
The Progress Advisor is responsible for helping EF to maintain classroom discipline and taking care of children during classes, and other school activities.

Roles and responsibilities:
1. Class management, follow the indications of Efekta as EF internal SOP to be sure:
Set up individual study file for any customer and manage them appropriately;
Work with academic team for deliver demo class for learners and their parents as customers;
Confirm with each learner to be sure they are in the right class;
Manage and record learning progress of all learners;
Communicate with parents of learners and records their feedback well;
Call in invite parents for school visit and work with course teachers to organization parents meeting as required;
Update personal information and learning progress in ODIN system (CRM IT system), and manage any new change for the students in the class.
Handling any complaints from customers and feedback suggestion from them also;
Manage the disciplinary of the class, and keep all customers include learners and parents for any change for the class;
Communicate with customers and encourage them continue EF courses to achieve EF sales target.

2. Routine work:
Check any working message and mission reminding in the ODIN, and finish all issues related without any delay foe each day as the first and highest priority;
Setup daily plan and finish that in time;
Finish all work reports and forms in time;

3. Team work:
Keep routine communication with teachers for any update for the learners in the class;
Work with MKT team for all school course life clubs’ events and festival parties;
Dig potential requirements from customers and keep sales team informed for new business opportunity;

Characteristic:
Service oriented; Patient; Focus on details; Customer focus; Proactive;

Career Development Plan:
She could develop her career to Service Manager as the leader of service team.


工作地点：

顺城校区：顺城大街218号3楼
紫荆校区：武侯区紫竹中街1号3楼（紫竹广场旁）
沙湾校区：二环路北一段10号沙湾凯德广场3楼（老会展旁）
优品道校区：青羊区青羊大道99号优品道广场3B
世豪校区：高新区世豪广场3楼（近伊藤洋华堂高新店）
SM广场校区：二环路东二段SM广场3楼
大悦城 校区：大悦路518号大悦城购物中心3楼 65183000
温江 校区：光华大道三段1588号珠江广场2楼 举报 分享

At EF Education First, We hire people who want to make their careers matter. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs - focused on language, travel, cultural exchange, and academics - help turn dreams into opportunities for people of all ages and nationalities.
People are core to everything we do at EF - together, we help turn our customer’s dreams into life-changing opportunities. When you join EF, you join a global community of 52,000 staff working in more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.
Ready to join us and make it matter?