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精品店-客户服务助理

历峰集团Richemont

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:奢侈品/收藏品/工艺品/珠宝

职位信息

  • 发布日期:2017-07-11
  • 工作地点:上海
  • 招聘人数:1人
  • 学历要求:本科
  • 职位类别:客服及支持  客服主管

职位描述

职位描述:
公司描述Company Intro
Vacheron Constantin

职位描述Key Responsibilities
Responsible for the CS and boutique administration support of the boutique in the respect of VC values

Customer Service & Sales Administrator job description
Customer Service & sales administrator play a key administrative role in supporting the sales team and provide an important link between the salesperson and the clients. Reporting to boutique manager. Specific responsibilities include dealing with CS report and sales-related paperwork. Those working in this particular area of CSR are often the first point of contact for customers, who may need assistance with complaint, orders and requests. Ideal candidates for the role are efficient and adaptable workers with good all-round administrative abilities. They must have excellent customer service skills. Employers, who often ask for previous administrative, customer service experience.

-Ability to deal with CS report and sales-related report.
-Assist watchmaker to do all CS work
-Handling customer requests
-Answering customers telephone queries
-Maintaining client records
-Boutique ordering including CS part and boutique use material.
-Support boutique sales team


任职要求Qualification
Experience:
-Extensive experience in retail luxury
-CS experience required

Skills:
Customer service
Good computer skill and office software.
Good English reading and writing skill.
Understanding numeric data
Being proactive and flexible
Communication
Being courteous and professional
Being confident, thorough and collaborative

Education:
-Degree in Management/Business is preferred
-Good general knowledge
-English and Mandarin

职能类别: 客服及支持 客服主管

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公司介绍

历峰集团(Richemont)旗下Maison的成功源于所有员工的热情。
作为全球领先的奢侈品公司之一,历峰集团(Richemont)由21家Maison组成,每一家Maison都像一个小家庭。在秉持进取精神和尊重传统的基础上,每一家Maison都面向国际市场开展业务。我们将métiers d’art和工艺应用于钟表制造、珠宝首饰、书写工具及高端时装和配饰。历峰集团(Richemont)博采众长,同时充分发挥自身独特的美学鉴赏力,与时下最流行的时尚相融合,引领可持续发展又符合道德规范的奢侈品风尚。

历峰集团(Richemont)拥有企业支持服务,并设有地区共享服务平台。这些服务向每一家Maison提供支持,确保各Maison能够专注于发挥他们在设计、创造、销售和市场营销等领域的特长。

我们已经共同走过了2000多年的历史,如今我们也应当着眼未来,因此,我们邀请您加入我们,共同在Maison历史中书写新的成功篇章。

历峰集团(RICHEMONT) MAISON的传统
作为世界上一些最负盛名的奢侈品的发源地,历峰集团(Richemont)的每一家Maison都独具特色,拥有各自的发展历史。在整个历峰(Richemont)集团,诚信和创新都受到尊重和保护。工艺和专业技术是至高无上的——二者都继承了过去几代历峰(Richemont)人沿袭下来的技能和知识,并与当代工艺技巧和技术融为一体。

联系方式

  • Email:linda.xu@richemont.com
  • 公司地址:上海市延安中路1228号静安嘉里中心三座2706-2709室 (邮编:200041)
  • 电话:18601781258