长沙招聘

职位描述：
Customer Service Assistant, Shanghai, PMT, PMT
Description – External
The Customer Service Representative is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs.
Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.

Responsibilities:

? Order entry, shipping and invoicing
? Handle incoming calls or inquiries from prospective customers or clients
? Transfer customer calls to appropriate staff
? Provide customers with general product and service information.
? Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SF.com
? Follow-up on outstanding customer inquires
? Assist customers effectively by solving customer disputes
? Completing supporting paperwork
? Interface with logistics service providers to ensure seamless shipping and delivery to customers.
? In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment. Information required for smooth transition are : determine shipping company, best applicable incoterm, route/leadtime etc
? Reporting (end of month/OTTR)
? Set-up of new customers in SAP and update existing records where needed
? Research billing issues
? Issuing credit and debit notes
? Assist sales and marketing with sample dispatch
? General administrative support (sending out invoices, filling in document templates, …)
? Keep records of customer interactions (for instance, by using Services for Object)
? Process documentary credit orders (L/C, D/A, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
? Contact banks, authorities, consulates, concerning export and import completion or status of documents
? Reporting (end of month/OTTR)
? Request for material set-up
? Extracting customer specific data to assist sales
? Providing data required for commercial decisions (such as VAT, duty, incoterms)
? Maintain on-time delivery and reason codes
? Foster relationships with internal and external customers
? Be the prime contact for audit related queries

Qualifications – External

Skills:
You have a Bachelor's degree or you are equivalent by experience.
? You have at least 3 years customer service experience.
You speak English/Japanese/Korean fluently. Knowledge of other languages is an asset.
? You have experience in international order processing and logistics required: i.e. the document-flow for international orders, documentary credits, international shipping documents, export and import regulations.
? You are familiar with Incoterms.
? You have good PC skills with the willingness to learn new programs.
Experience with SAP or other ERP systems is preferred.
? You are a strong team player, open to feedback.
? You have strong interpersonal communication skills and are highly customer focused and responsive.
? You work proactively and organized.
? You are stress resistant and positively minded.
? You are a motivated and flexible person capable of taking initiative.
? You have attention to detail.
我们希望你：
拥有学士或以上学位
有5年以上客户服务经验
熟练的英语口语与书面交流，会日语是一个加分项
有丰富的国际订单处理经验
熟悉国际贸易术语解释通则
熟悉SAP或其他ERP系统
人际沟通能力优秀
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霍尼韦尔在中国
霍尼韦尔是一家《财富》美国100强之一的互联工业企业，为全球客户提供专业的行业解决方案，涵盖航空和汽车产品及服务，楼宇、住宅和工业控制技术，以及特性材料。从飞机、汽车、住宅、楼宇、制造工厂、供应链到工人，我们的技术致力于万物互联，创造一个更智能、更安全和更可持续发展的世界。

霍尼韦尔在华的历史可以追溯到1935年。当时，霍尼韦尔在上海开设了***个经销机构。目前，霍尼韦尔各业务集团均已落户中国，旗下所辖的所有业务部门的亚太总部也都已迁至中国。目前，霍尼韦尔在全国30多个城市拥有约13,000名员工, 其中有近2,600名研发工程人员。

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你是否为在一个热情洋溢的、可以改变和影响整个行业发展的团队中工作而感到欢欣鼓舞呢？在霍尼韦尔，我们时刻寻找着真切渴望付出并期待成长的人才。当今世界，产品和技术固然重要，但人才始终是重中之重。我们坚信，有着不同信念、不同想法、不同性别、不同肤色的多元化团队能给我们带来更优的决策。正是我们的员工，使得霍尼韦尔与众不同、出类拔萃。

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