客服实习生--Kering Eyewear
开云（中国）企业管理有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：奢侈品/收藏品/工艺品/珠宝
职位信息
- 发布日期：2017-07-09
- 工作地点：上海-静安区
- 招聘人数：若干人
- 学历要求：大专
- 职位月薪：150元/天
- 职位类别：客服专员/助理
职位描述
职位描述：
职位描述：
1、及时处理品牌代表和顾客的退货授权和反馈等相关事宜
2、提供即时的售后查询（保修/短装/丢失的物品，等）
3、熟悉SAP系统，确认仓库及报关清关事项
4、记录客户疑问，追踪订单情况
任职要求：
1、性格外向，具有自我发展、自我挑战的主观愿望；
2、每周至少4天，持续6个月
3、相关毕业生/实习生优先考虑，prefer女生；
4、普通话标准、流利，反应灵敏；
5、热爱工作，有较强的抗压能力。
Kering, world leader in apparel and accessories, which develops an ensemble of powerful brands across the Luxury and Sport & Lifestyle segments, for the Shanghai office of his Eyewear Division is looking for a Customer Service Intern
Start on: Beginning of July
Duration:6 months
Location: Shanghai - China
Contract: Internship contract
Time: part-time
Mission
We are looking for a passionate candidate to join our Customer Service team with the mission of supporting the Sales Team around China in order to provide the best service to our customers, which you are able to have the head to toe knowledge about Kering eyewear.
In a fast-paced, start-up environment, the candidate will work in conjunction with different departments here in China and Head Quarter in Italy, playing an active role into Customer Service Supporting Project.
Key Responsibilities
Process the return authorization and feedback to brand ambassador or the clients in time.
Provide immediate action to after sales queries (warranty return/short shipment/missing items, etc.)
Key in the POP order to SAP and sending the outbound delivery notification to the warehouse.
Prepare the document for the customs clearance purpose.
Pick up the ‘no response ' calls and record the queries .
Ideal Candidate
Personality : Detail oriented/Knows how to prioritize tasks/Good communication skills
Languages skills: Fluent in English and Chinese
IT skills: Full working proficiency for Excel/ SAP user experience (preferred)
Equal Opportunities
Kering Eyewear is an Equal Opportunities employer. Qualified applicants will be considered without regard to race, religion, sex, age, disability, or any other legally protected status. Recruitment decisions are based on objective and job-related criteria in line with our organizational needs and our company values.
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职位描述：
1、及时处理品牌代表和顾客的退货授权和反馈等相关事宜
2、提供即时的售后查询（保修/短装/丢失的物品，等）
3、熟悉SAP系统，确认仓库及报关清关事项
4、记录客户疑问，追踪订单情况
任职要求：
1、性格外向，具有自我发展、自我挑战的主观愿望；
2、每周至少4天，持续6个月
3、相关毕业生/实习生优先考虑，prefer女生；
4、普通话标准、流利，反应灵敏；
5、热爱工作，有较强的抗压能力。
Kering, world leader in apparel and accessories, which develops an ensemble of powerful brands across the Luxury and Sport & Lifestyle segments, for the Shanghai office of his Eyewear Division is looking for a Customer Service Intern
Start on: Beginning of July
Duration:6 months
Location: Shanghai - China
Contract: Internship contract
Time: part-time
Mission
We are looking for a passionate candidate to join our Customer Service team with the mission of supporting the Sales Team around China in order to provide the best service to our customers, which you are able to have the head to toe knowledge about Kering eyewear.
In a fast-paced, start-up environment, the candidate will work in conjunction with different departments here in China and Head Quarter in Italy, playing an active role into Customer Service Supporting Project.
Key Responsibilities
Process the return authorization and feedback to brand ambassador or the clients in time.
Provide immediate action to after sales queries (warranty return/short shipment/missing items, etc.)
Key in the POP order to SAP and sending the outbound delivery notification to the warehouse.
Prepare the document for the customs clearance purpose.
Pick up the ‘no response ' calls and record the queries .
Ideal Candidate
Personality : Detail oriented/Knows how to prioritize tasks/Good communication skills
Languages skills: Fluent in English and Chinese
IT skills: Full working proficiency for Excel/ SAP user experience (preferred)
Equal Opportunities
Kering Eyewear is an Equal Opportunities employer. Qualified applicants will be considered without regard to race, religion, sex, age, disability, or any other legally protected status. Recruitment decisions are based on objective and job-related criteria in line with our organizational needs and our company values.
职能类别： 客服专员/助理
关键字： 客服
公司介绍
作为全球高端精品集团，开云汇聚一系列知名的时装、皮具、珠宝及腕表品牌：古驰 (Gucci)、Saint Laurent、Bottega Veneta、Balenciaga、亚历山大?麦昆 (Alexander McQueen)、布里奥尼 (Brioni)、宝诗龙 (Boucheron)、宝曼兰朵 (Pomellato)、都都 (Dodo)、Qeelin、雅典表 (Ulysse Nardin) 、GP芝柏表 (Girard-Perregaux) 以及开云眼镜。
开云以想象和创意作为其核心策略，致力驱动旗下品牌大胆创新，挑战极限，同时以可持续及负责任的商业模式，共同打造奢侈品行业的美好明天。这一理念也与集团信条“茁野想象”相呼应。开云的2017年收入为108.16亿欧元 (经重列)，并拥有约29,000名员工。
更多信息，请查询集团官方网站 *********************/
开云以想象和创意作为其核心策略，致力驱动旗下品牌大胆创新，挑战极限，同时以可持续及负责任的商业模式，共同打造奢侈品行业的美好明天。这一理念也与集团信条“茁野想象”相呼应。开云的2017年收入为108.16亿欧元 (经重列)，并拥有约29,000名员工。
更多信息，请查询集团官方网站 *********************/
联系方式
- Email：jean.sun@kering.com
- 公司地址：地址：span上海嘉地中心